What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Spreadsheet not syncing ONLY when 1 specific choice is made

    Asked by centralbodynode on October 10, 2014 at 11:56 AM

    Hi - we've been using multiple Jotforms for signing people up for text reminders.  In order to send these reminders we ask for their mobile carrier info. It had all been working great.

    Now, all of a sudden on every form we have the signup data won't sync with the Google Spreadsheet if they choose "AT&T" - every other carrier works (and AT&T was working fine earlier).

    We've reintegrated, cleared the cache, cloned forms, and still the problem persists.

    Thank you,

    Erik

    Page URL:
    http://www.onetheevent.com/one_breath_reminders

    syncing problem cache Mobile all
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    JotForm Support

    Answered by ashwin_d on October 10, 2014 at 12:39 PM

    Hello Erik,

    I'm sorry for the trouble caused to you.

    I am able to replicate the issue you are having. It seems if any of the form field has "&" character in the value, the submission record is not being copied to integrated google spreadsheet.

    I am reporting this to our back end team. We will get back to you as soon as this issue is fixed.

    Thank you!

  • Profile Image

    Answered by centralbodynode on October 10, 2014 at 12:55 PM

    Thank you!!

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    JotForm Support

    Answered by ashwin_d on October 10, 2014 at 01:03 PM

    Hello centralbodynode,

    You are welcome.

    We will get back to you as soon as we receive any update form our back end team.

    Thank you!

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    JotForm Support

    Answered by alp_deniz on October 27, 2014 at 02:08 PM

    Hello,

    I have checked but couldn't replicate the issue. I believe it was cleared a while ago. Could you please confirm that it is working again?

    Thank you very much

    Kind regards