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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form has been restricted, can't login

    Asked by Dan  on October 10, 2014 at 12:20 PM

    I was told that I have reached my capacity on the free version of JotForm, when I went to pay for an upgrade I couldn't find my password and the password reset feature fails to work.

    Please contact me with as soon as possible.

    Thank you

    Page URL:

  • Profile Image

    Answered by Shadae on October 10, 2014 at 01:01 PM

    Hi Dan,

    I do apologize for the issue that you are experiencing with accessing your account. I would be happy to assist you.

    I have sent a password reset instructions to: dan@paprikafestival.com please also check your Junk and Spam folder to see if it has been routed there.

    Once you receive it, please follow the instruction on how to reset your password.

    I hope this helps. Please inform us if you need further assistance.