Form has been restricted, can't login

  • Profile Image
    Dan 
    Asked on October 10, 2014 at 12:20 PM

    I was told that I have reached my capacity on the free version of JotForm, when I went to pay for an upgrade I couldn't find my password and the password reset feature fails to work.

    Please contact me with as soon as possible.

    Thank you

  • Profile Image
    Shadae
    Answered on October 10, 2014 at 01:01 PM

    Hi Dan,

    I do apologize for the issue that you are experiencing with accessing your account. I would be happy to assist you.

    I have sent a password reset instructions to: dan@paprikafestival.com please also check your Junk and Spam folder to see if it has been routed there.

    Once you receive it, please follow the instruction on how to reset your password.

    I hope this helps. Please inform us if you need further assistance.