What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form over quota?

    Asked by Aftab Haq  on October 10, 2014 at 12:26 PM

    Hi, I have a form ID 42807807210147 linked to my google site as below.  I recently re-embedded it as a non-secure form using the embed gadget iframe function through the google site, however I have noticed that the SSL count is now 12 and my form has been disabled.  I was using it just fine yesterday sending non-secure material for testing.  I may have used 15 non-secure requests at most. Why did my SSL count increase if it is non-secure and now locked out?

    Page URL:
    https://sites.google.com/site/uthscsaradiology/leave-request

    form over quota style Google Site site count
  • Profile Image

    Answered by Aftabhaq  on October 10, 2014 at 12:43 PM

    Please do a one time reset and I think it should fix the problem.

    Thank you

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    JotForm Support

    Answered by ashwin_d on October 10, 2014 at 01:18 PM

    Hello Aftab,

    I have gone ahead and manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once per account.

    You should stop using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts.

    Please be noted that you only have a guest account. This type of accounts are created when you do not sign up / sign in to your account and start building forms. Please sign up for a free account using your email address "aftabhaq@gmail.com" and your form should automatically move to your new account. Do get back to us with your new username if you do not see the form and we will move them manually.

    Thank you!

  • Profile Image

    Answered by Ben on October 10, 2014 at 02:29 PM

    Hi,

    You are using a secure form every time your jotforms are accessed over a secure link. What this means is that if the link starts with https and not with http you are using the secure form and each time there is a submission it is using your 10 SSL submissions.

    Is there a way you can check that I am not using a secure form.

    We can not see where you have embedded your jotform or how you and the people you have shared it with are accessing it.

    We could only help you if you tell us where the jotfom is embedded (all locations if there are multiple of them) and we can take a look for you to see if it uses secure or regular link.

    I hope that this helps.

    Best Regards,
    Ben

  • Profile Image

    Answered by aftab haq  on October 10, 2014 at 03:02 PM

    I have embedded it using the embed gadget link in google sites using a non-secure iframe code.

    https://sites.google.com/site/uthscsaradiology/leave-request

    42807807210147

    I copied the above link into the below:

     

     

    Thanks.

     

     

  • Profile Image

    Answered by Ben on October 10, 2014 at 03:56 PM

    Hi Aftab,

    Yes, I had inspected that page earlier on and it was using a non secure link, but I was not sure if you have maybe sent the secure link to someone over email or left a link to it somewhere on your site as a direct option?

    The jotform however is being loaded over secure Google embed method

    //jujo00obo2o234ungd3t8qjfcjrs3o6k-a-sites-opensocial.googleusercontent.com

    Now to get your secure submissions the submissions should be made over https://secure.jotform.us/ domain for you, which is not the case so I would need to check with my colleagues if this might have been caused by google iframe using HTTPS (secured protocol) or a combination of Google HTTPS on https://sites.google.com and //jujo00obo2o234ungd3t8qjfcjrs3o6k-a-sites-opensocial.googleusercontent.com through which the jotform is loaded.

    What I would suggest is to make a test submission on your website and take a look if the submission count for secured submissions has been increased.

    Also, I would need to suggest to switch to a paid plan because sites.google.com is on a secure connection so people using Firefox will not see the form loaded if non secure code is used. If you use source embed option for your jotform you should see it load, but there would be a notification to the users that some content is not going over secure connection. This is a security feature in browsers themselves and is not something we can change.

    Another option would be to place a link on your website to a jotform page (not secured link) and have them go there to submit a message. This would allow you to stay on free package and have your visitors able to submit.

    Best Regards,
    Ben

  • Profile Image

    Answered by aftabhaq on October 10, 2014 at 07:21 PM

    I would like to use the source embed option into my google site.  I was able to copy the source code but how do I embed it into my google sites page?
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 11, 2014 at 12:31 AM

    Hello aftabhaq,

    We cannot answer multiple questions in one thread. I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/441583 

    Thank you!