Could you please clarify whether the IDs are incremented when a user be

  • Heather Bolton
    Asked on September 30, 2022 at 10:10 AM

    Could you please clarify whether the IDs are incremented when a user begins the form, or when their response is submitted? Right now, we seem to have a situation where if user A starts the form, and then user B starts it before user A has submitted, they both receive the same ID when using the "Sequential Numbers" method.

    Page URL: https://www.jotform.com/help/79-how-to-add-custom-unique-ids-to-your-form-submissions/
  • Myla JotForm Support
    Replied on September 30, 2022 at 10:29 AM

    Hello Heather,

    Thank you for reaching out to Jotform Support. After checking, the sequence shall increase after the submission. For us to better look into this issue, can you provide us the Form URL where this is happening?

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.