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  • Profile Image

    Authorize.net integration: Setting up subscriptions with one time fees

    Asked by dbcarr34 on October 10, 2014 at 05:25 PM

    I need a form that handles both one time set up fees and subcriptions choices. Can jotform handle this?

    for example:

     

    mandatory one time fee "x" $199

    optional one time fee "y" $449

     

    subscription

    a-99

    b-149

    c-299

     

    optional subscription

    d-$19

    optional subscription

    e-$149

     

    *I need the form to charge for one time fees and subscriptions upon sign up (total), and then continue charging

    monthly subscription fees.  I have an auth.net account.

    Thanks,

    Dennis

     

    JotForm fees subscription Authorize.net payments one time fee
  • Profile Image

    Answered by Ben on October 10, 2014 at 06:44 PM

    Hi Dennis,

    It is possible to setup subscriptions on on your jotform. Unfortunately you are not able to setup several one time fees unless you include it in a manner that i have included them in the jotform here: http://form.jotformpro.com/form/42827285588975.

    You can see here how to clone the jotform to your own account: How to Clone an Existing Form from a URL.

    Now as I thought that you might want to show them differently than the other options I have added a bit of CSS to it as well. This is the CSS:

    .form-input > span.form-product-item.hover-product-item:nth-of-type(2n)
    {
        color: gray;
        margin-top: -15px;
        padding-bottom: 0;
        padding-left: 30px;
    }

    It will place them a bit more inside than the other fields.

    If you add this CSS next to the one above you get an extra explanation of the price.

    .form-input > span.form-product-item.hover-product-item:nth-of-type(2n):after
    {
        color: red;
        content: "Includes harware setup";
        float: left;
    }
     
    You can see here how to Inject Custom CSS Codes .
     
    Do let us know if this is something that you like and if you have any further questions.
     
    Best Regards,
    Ben
  • Profile Image

    Answered by dbcarr34 on October 10, 2014 at 07:41 PM
    Hi Ben,
    I have spent hours on this. Now, I simply want the form to calculate manually what I choose. I will hand enter the information into auth.net. I am now trying to figure out how to have different options (one time fees) calculate and show up as a total at the bottom. I then want to insert a credit card info collection field without having to associate it with a payment gateway.
    Sincerely,
    Dennis Carr
    Mobilewirx
    702-703-0099 ext. 1
    dennis@mobilewirx.com
    ---- On Fri, 10 Oct 2014 15:44:53 -0700 JotForm Support Forum <noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by Ben

    Hi Dennis,
    It is possible to setup subscriptions on on your jotform. Unfortunately you are not able to setup several one time fees unless you include it in a manner that i have included them in the jotform here: http://form.jotformpro.com/form/42827285588975.
    You can see here how to clone the jotform to your own account: How to Clone an Existing Form from a URL.
    Now as I thought that you might want to show them differently than the other options I have added a bit of CSS to it as well. This is the CSS:
    .form-input > span.form-product-item.hover-product-item:nth-of-type(2n)
    {
    color: gray;
    margin-top: -15px;
    padding-bottom: 0;
    padding-left: 30px;
    }
    It will place them a bit more inside than the other fields.
    If you add this CSS next to the one above you get an extra explanation of the price.
    .form-input > span.form-product-item.hover-product-item:nth-of-type(2n):after
    {
    color: red;
    content: "Includes harware setup";
    float: left;


    }

    You can see here how to Inject Custom CSS Codes .

    Do let us know if this is something that you like and if you have any further questions.

    Best Regards,
    Ben




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  • Profile Image

    Answered by dbcarr34 on October 10, 2014 at 11:31 PM
    Hi Ben,
    I figured out how to get totals. The problem was simple: To add values into the calculations box in a case where there are multiple value options, you simple enter a value, for example 10, then on the next line below add another value, and so on. I was stuck but figured it out. I did this early on, yet my values were not adding. The 2nd big problem is that I did not know that you have to view the form outside of edit mode for the calculations to work. I kept trying in edit mode and they would not add up.
    Sincerely,
    Dennis Carr
    Mobilewirx
    702-703-0099 ext. 1
    dennis@mobilewirx.com
    ---- On Fri, 10 Oct 2014 15:44:53 -0700 JotForm Support Forum<jotform@jotform.com> <noreply@jotform.com><noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by Ben

    Hi Dennis,
    It is possible to setup subscriptions on on your jotform. Unfortunately you are not able to setup several one time fees unless you include it in a manner that i have included them in the jotform here: http://form.jotformpro.com/form/42827285588975.
    You can see here how to clone the jotform to your own account: How to Clone an Existing Form from a URL.
    Now as I thought that you might want to show them differently than the other options I have added a bit of CSS to it as well. This is the CSS:
    .form-input > span.form-product-item.hover-product-item:nth-of-type(2n)
    {
    color: gray;
    margin-top: -15px;
    padding-bottom: 0;
    padding-left: 30px;
    }
    It will place them a bit more inside than the other fields.
    If you add this CSS next to the one above you get an extra explanation of the price.
    .form-input > span.form-product-item.hover-product-item:nth-of-type(2n):after
    {
    color: red;
    content: "Includes harware setup";
    float: left;


    }

    You can see here how to Inject Custom CSS Codes .

    Do let us know if this is something that you like and if you have any further questions.

    Best Regards,
    Ben




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  • Profile Image

    Answered by Ben on October 11, 2014 at 04:30 AM

    Hi Dennis,

    Yes, our form calculation is used for that, but unfortunately it can not be used in the manner that you have made it.

    I then want to insert a credit card info collection field without having to associate it with a payment gateway.

    This is against our terms of use and will cause your jotforms and account to get disabled and removed from our system.

    The only way to include this properly and have the payments set for each month subscription is to use the subscription in the manner as I set it up or to use iframe embed and embed 2 different jotforms. One with the mandatory 1 time fee only and the other with the optional fee included as well and show/hide them as appropriate.

    You can see a quick example here http://form.jotformpro.com/form/42831789507970

    It will change if you select the "Additional Loyalty Rewards Kiosk" option. Now while that would require 3-4 separate jotforms as well, it would allow you to use Authorize.net without breaking our terms of use.

    These are the child jotforms:

    http://form.jotformpro.com/form/42831579843970


    http://form.jotformpro.com/form/42832244364958

    You can see here how to clone them to your account.

    If you want I can come up with jotforms that would capture all of the options you wanted as well not just one option, but I wanted to just show you how it should be done in case you are interested in this approach.

    Do let us know what you decide.

    Best Regards,
    Ben

  • Profile Image

    Answered by dbcarr34 on October 11, 2014 at 05:41 AM
    Hi Ben,
    I have worked on this for 14 hours on this today. I literally have not left the house because I need to get this done and behind me. I thought that I had finally got it to where it would work for me. Are you saying that I cannot use the form the way I set it up? http://form.jotform.us/form/42826566323155
    ***I need to capture one time payments on different areas of the form. I plan on manually entering the recurring payments into authorize.net. They won't get charged at time of checkout (only mobile website but then I will set it up in authorize,net afterwards for revolving). Most recurring payments I will enter manually into authorize.net later, because they will not be due at time of checkout, say 2 weeks after the sale depending on when they get the equipment and it is set up and running. If you read the print underneath the "Wirx" packages, it says that payment will not be charged until their customer opts-in to the program or the kiosk is set up--max of 2 weeks from time of sign up but could be sooner if the kiosk is up and running and one of their customers "opts-in" and used the kiosk before 2 weeks from shipping. The extra kiosk is the same type of situation.
    If you read under any payment choice that will be revolving (recurring) there is a statement of explanation of when that revolving payment will begin. There are not secrets. The one time payments are added to the total at the bottom along with the 1st revolving payment of the mobile website (only if they order this). I will then add the revolving payment for the monthly website fee manually to authorize.net for the next monthly payment. I will log into their system and set it up separately.
    I don't have a clue how you did what you did . . . I think there is misunderstand. I am tired and need to sleep. Tomorrow I will review your notes and references . . . my guess is another 14 hour day without a form completed. I have been working on this one form for 10 days. I don't understand css or iframe.
    I do appreciate you trying to help.
    http://form.jotform.us/form/42826566323155
    Dennis
    Sincerely,
    Dennis Carr
    Mobilewirx
    702-703-0099 ext. 1
    dennis@mobilewirx.com
    ---- On Sat, 11 Oct 2014 01:30:39 -0700 JotForm Support Forum<jotform@jotform.com> <noreply@jotform.com><noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by Ben

    Hi Dennis,
    Yes, our form calculation is used for that, but unfortunately it can not be used in the manner that you have made it.
    I then want to insert a credit card info collection field without having to associate it with a payment gateway.
    This is against our terms of use and will cause your jotforms and account to get disabled and removed from our system.
    The only way to include this properly and have the payments set for each month subscription is to use the subscription in the manner as I set it up or to use iframe embed and embed 2 different jotforms. One with the mandatory 1 time fee only and the other with the optional fee included as well and show/hide them as appropriate.
    You can see a quick example here http://form.jotformpro.com/form/42831789507970
    It will change if you select the "Additional Loyalty Rewards Kiosk" option. Now while that would require 3-4 separate jotforms as well, it would allow you to use Authorize.net without breaking our terms of use.
    These are the child jotforms:
    http://form.jotformpro.com/form/42831579843970

    http://form.jotformpro.com/form/42832244364958
    You can see here how to clone them to your account.
    If you want I can come up with jotforms that would capture all of the options you wanted as well not just one option, but I wanted to just show you how it should be done in case you are interested in this approach.
    Do let us know what you decide.
    Best Regards,
    Ben



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    Answered by Ben on October 11, 2014 at 07:03 AM

    Hi Dennis,

    I have worked on this for 14 hours on this today. I literally have not left the house because I need to get this done and behind me.

    I understand, it can be seen that time and effort have been added to jotform.

    I thought that I had finally got it to where it would work for me. Are you saying that I cannot use the form the way I set it up? http://form.jotform.us/form/42826566323155

    Yes, that is correct, because of these fields our anti-phishing filter will suspend your jotform and account:

    You must have them removed.

    ***I need to capture one time payments on different areas of the form. I plan on manually entering the recurring payments into authorize.net. They won't get charged at time of checkout (only mobile website but then I will set it up in authorize,net afterwards for revolving). Most recurring payments I will enter manually into authorize.net later, because they will not be due at time of checkout, say 2 weeks after the sale depending on when they get the equipment and it is set up and running.

    OK, in that case you do not need to use subscriptions. You can use products instead and add different options to them to select (fees).

    Let me try to create something for you to take a look if that is what you wanted to achieve. I will leave the old jotforms as well and will be creating new ones with this new info.

    Best Regards,
    Ben

  • Profile Image

    Answered by Ben on October 11, 2014 at 09:24 AM

    Hi,

    I presume that this is what you want to achieve.

    http://form.jotformpro.com/form/42833172648964

    There were many things changed so it is a bit hard to explain everything that happens, but I would suggest cloning it to see it in more detail:

    How to Clone an Existing Form from a URL

    Now, there is a bit of trick here involved, it will not allow you to edit things on your jotform as you would usually as things look messed up. If you really want to change something it would require some additional changes in the CSS as well since everything is depending on the current position.

    Do let us know if this is what you wanted to do and if nothing needs to be changed, then after cloning make sure to setup your Authorize.net account and let it fly :)

    Do let us know if you have any further questions.

    Best Regards,
    Ben

  • Profile Image

    Answered by dbcarr34 on October 11, 2014 at 08:21 PM
    Hello Ben,
    Thanks so much for assisting me with this.
    Here is what I have done with the form you have made:
    --changed text on one line under the monthly plans-new wording: "*Monthly Billing occurs on the monthly anniversary of the date you signed up
    --removed one line of text under "Are you happy">"You build option"
    Can you help with the following?
    *I wanted to removed the text under "Additional Loyalty Kiosk" but could not. Can you remove this line of text?
    *Change the text under "Instead of the Stand that come with . . . . " Change to: *We offer a full refund within 30 days of receipt for any stands found to be defective. Returns for any other reason within 30 days of receipt will be refunded in full minus cost of shipping.
    *Change the text for the mobile website options to: "Are you happy with your website, don't want to change it, yet want to enhance your mobile presence making it easier for customers to navigate your website when viewing from a mobile device? Also, change the options to read:
    Mobile Website - We Build plus $19.95 monthly
    Mobile Website - You Build plus $9.95 monthly
    *Remove pricing references in the description of the "Wirx" monthly plans as they are redundant; pricing appears at the end of each option. Do not change pricing
    Are you able to make recurring charges for the following? "Wirx monthly plans," "Additional Kiosk," "Monthly Campaign Management," "Mobile website only and self-serve Website" If it is easy, then this would be a perfect solution. Or, if you are able to make some recurring and others not, it would save me from having to go into authorize.net and manually enter them. This is not super important; I like the form you built. If it can be done without much effort or degrade the "clean" look of the from, then great. In this case I would need to have access to adjust revolving charges if needed.
    Questions:
    Who is qualified to make the changes to this form in the future? A CSS expert? I appreciate your support, but understand you are super busy, and helping me "extra" in this particular case.
    If I decide to offer a discount or "free" one time charge in the future, can I go in and put a promo code box that the customer will enter the promo code and receive the discount or "0" charge? Would it be easy to turn the promo code box on and off?
    If the form is set up for recurring charges and I need to pause recurring billing for a customer as needed in the future, would I log into authorize.net and do that?
    Would I also need to "pause" it in jotform also?
    I
    f the form is set up for recurring charges and someone cancels, is it easy to turn of in jotform? I am assuming this would communicate with auth.net and stop the charges als
    o?
    I cannot click on the credit card field which is how I was able to put in my api key and password for auth.net previously.
    If I click on payment tools and choose auth.net, will it automatically put another credit card information field into the form?
    How do I add auth.net?
    Thanks soooo much for your help! I really appreciate it :)
    Sincerely,
    Dennis Carr
    Mobilewirx
    702-703-0099 ext. 1
    dennis@mobilewirx.com
    ---- On Sat, 11 Oct 2014 06:24:19 -0700 JotForm Support Forum <noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by Ben

    Hi,
    I presume that this is what you want to achieve.
    http://form.jotformpro.com/form/42833172648964
    There were many things changed so it is a bit hard to explain everything that happens, but I would suggest cloning it to see it in more detail:
    How to Clone an Existing Form from a URL
    Now, there is a bit of trick here involved, it will not allow you to edit things on your jotform as you would usually as things look messed up. If you really want to change something it would require some additional changes in the CSS as well since everything is depending on the current position.
    Do let us know if this is what you wanted to do and if nothing needs to be changed, then after cloning make sure to setup your Authorize.net account and let it fly :)
    Do let us know if you have any further questions.
    Best Regards,
    Ben



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    JotForm Support

    Answered by ashwin_d on October 12, 2014 at 02:59 AM

    Hello Dennis,

    Your message has reached my colleague. He will get back to you when he is available online.

    Thank you!

  • Profile Image

    Answered by Ben on October 12, 2014 at 10:44 AM

    Hi Dennis,

    Before any removals are made, I would like to check with you and confirm if I understood you correctly, so please tell me if everything is correct or if something is not.

    *I wanted to removed the text under "Additional Loyalty Kiosk" but could not. Can you remove this line of text?

    Do you mean this?

    *Monthly billing starts upon receipt of first customer opt-in, or two weeks from the date the kiosk is shipped (whichever occurs sooner)

    *Change the text under "Instead of the Stand that come with . . . . " Change to: *We offer a full refund within 30 days of receipt for any stands found to be defective. Returns for any other reason within 30 days of receipt will be refunded in full minus cost of shipping.

    Do you mean to change this text:

    Instead of the Stand that comes with your monthly plan, you may choose one of the Anti-Theft Stands below (assembly and installation required)

    to

    *We offer a full refund within 30 days of receipt for any stands found to be defective. Returns for any other reason within 30 days of receipt will be refunded in full minus cost of shipping.

    *Change the text for the mobile website options to: "Are you happy with your website, don't want to change it, yet want to enhance your mobile presence making it easier for customers to navigate your website when viewing from a mobile device? Also, change the options to read:

    I presume that this text:

    Are you happy with your website, yet want to enhance your mobile presence and make it easier for customers to navigate your website when viewing from a mobile device?

    should be replaced with this:

    Are you happy with your website, don't want to change it, yet want to enhance your mobile presence making it easier for customers to navigate your website when viewing from a mobile device?

    and

    Mobile Only Website - $449 (we build) plus $19.95 monthly $ 449.00 USD
    Self-Serve Mobile Website - $0 up front plus $9.95 per month Free

    to

    Mobile Website - We Build plus $19.95 monthly
    Mobile Website - You Build plus $9.95 monthly

    *Remove pricing references in the description of the "Wirx" monthly plans as they are redundant; pricing appears at the end of each option. Do not change pricing

    OK, this seems clear. Removing the $99 (and similar) from the lines at top
    LightWirx-1,000 text messages credits $99 (100 free overage message credits) $ 99.00 USD

    If it is easy, then this would be a perfect solution. Or, if you are able to make some recurring and others not, it would save me from having to go into authorize.net and manually enter them. This is not super important;

    These changes can be made to your jotform, just wanted to be sure we are measuring twice and cutting once :)

    The recurring option however would only be possible in the manner that I have built at the top, which would not give you the properties that you wanted from your jotform.

    I like the form you built

    Thank you :)

    Who is qualified to make the changes to this form in the future? A CSS expert? I appreciate your support, but understand you are super busy, and helping me "extra" in this particular case.

    Feel free to contact us if you need any help and we will be happy to help.

    If you go into the "inject CSS styles" field for your jotform and cut the styles (make sure to paste them to notepad or any other such plain text editor - must not be rich text editor like Word and similar) your jotform will restore itself into the original state. So you can go into the Payment Processor widget and change it in any manner you wish.

    Now if you take a look at that CSS that you had just cloned you will also see that some text was entered from there - just look for content: property. This one might give you trouble, but anyone with CSS coding skills can help you with that.

    If I decide to offer a discount or "free" one time charge in the future, can I go in and put a promo code box that the customer will enter the promo code and receive the discount or "0" charge? Would it be easy to turn the promo code box on and off?

    Yes, you can add anything before the payment processing widget and right before signature widget. If you place anything in between then the CSS would need to be changed as well, but as mentioned, if you place it above or under, it should all work properly, allowing you to add any fields you like, such as a box with promo code.

    The discounts are added in the payment processing wizard pages. To access them, just right click on any part of the widget and select Run Wizard option. This will give you the access to your Authorize.net wizard to set the keys and available discounts/what they cover - anyone here can help you with that.

    I have moved some of your questions to different threads in order to properly handle everything. You can find the one related to setting the recurring payments to pause here: http://www.jotform.com/answers/441888

    I do want to repeat that you will not be able to setup recurring payments with the last setup I had made. Only with the one near the top using iframe embed widget.

    I have moved your other question about having the recurring payments canceled on Authorize.net and what happens here to this thread: http://www.jotform.com/answers/441889

    I cannot click on the credit card field which is how I was able to put in my api key and password for auth.net previously.

    You might need to remove CSS, but you should be able to see the option to start the wizard by right clicking on the Authorize.net payment wizard from within the JotForm Builder.

    Once you activate it you can make the required changes and add your API key.

    If I click on payment tools and choose auth.net, will it automatically put another credit card information field into the form?

    I have moved this to another thread here: http://www.jotform.com/answers/441891

    How do I add auth.net?

    The jotform you have cloned (the last one I posted) is for Authorize.net payments. You would only need to change the details as mentioned above so that it is connected and so that you can start collecting payments.

    Thanks soooo much for your help! I really appreciate it :)

    You are welcome.

    I would just want to ask you to reply to each thread in regards to its own subject and if you have a new question to start a new thread instead. This will help you and us to better understand what is the thread about and to properly respond to each of the questions. In the same time you would get the responses much faster :)

    Best Regards,
    Ben

  • Profile Image

    Answered by dbcarr34 on October 13, 2014 at 03:01 AM
    My apologies for the confusion. I made the changes changes I requested of you on the form below. Please use this as a reference to answer your questions.
    http://form.jotform.us/form/42826566323155
    Sincerely,
    Dennis Carr
    Mobilewirx
    702-703-0099 ext. 1
    dennis@mobilewirx.com
    ---- On Sun, 12 Oct 2014 07:44:52 -0700 JotForm Support Forum<jotform@jotform.com> <noreply@jotform.com><noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by Ben

    Hi Dennis,
    Before any removals are made, I would like to check with you and confirm if I understood you correctly, so please tell me if everything is correct or if something is not.
    *I wanted to removed the text under "Additional Loyalty Kiosk" but could not. Can you remove this line of text?
    Do you mean this?
    *Monthly billing starts upon receipt of first customer opt-in, or two weeks from the date the kiosk is shipped (whichever occurs sooner)
    *Change the text under "Instead of the Stand that come with . . . . " Change to: *We offer a full refund within 30 days of receipt for any stands found to be defective. Returns for any other reason within 30 days of receipt will be refunded in full minus cost of shipping.
    Do you mean to change this text:
    Instead of the Stand that comes with your monthly plan, you may choose one of the Anti-Theft Stands below (assembly and installation required)
    to
    *We offer a full refund within 30 days of receipt for any stands found to be defective. Returns for any other reason within 30 days of receipt will be refunded in full minus cost of shipping.
    *Change the text for the mobile website options to: "Are you happy with your website, don't want to change it, yet want to enhance your mobile presence making it easier for customers to navigate your website when viewing from a mobile device? Also, change the options to read:
    I presume that this text:
    Are you happy with your website, yet want to enhance your mobile presence and make it easier for customers to navigate your website when viewing from a mobile device?
    should be replaced with this:
    Are you happy with your website, don't want to change it, yet want to enhance your mobile presence making it easier for customers to navigate your website when viewing from a mobile device?
    and
    Mobile Only Website - $449 (we build) plus $19.95 monthly $ 449.00 USD
    Self-Serve Mobile Website - $0 up front plus $9.95 per month Free
    to
    Mobile Website - We Build plus $19.95 monthly
    Mobile Website - You Build plus $9.95 monthly
    *Remove pricing references in the description of the "Wirx" monthly plans as they are redundant; pricing appears at the end of each option. Do not change pricing
    OK, this seems clear. Removing the $99 (and similar) from the lines at top
    LightWirx-1,000 text messages credits $99 (100 free overage message credits) $ 99.00 USD
    If it is easy, then this would be a perfect solution. Or, if you are able to make some recurring and others not, it would save me from having to go into authorize.net and manually enter them. This is not super important;
    These changes can be made to your jotform, just wanted to be sure we are measuring twice and cutting once :)
    The recurring option however would only be possible in the manner that I have built at the top, which would not give you the properties that you wanted from your jotform.
    I like the form you built
    Thank you :)
    Who is qualified to make the changes to this form in the future? A CSS expert? I appreciate your support, but understand you are super busy, and helping me "extra" in this particular case.
    Feel free to contact us if you need any help and we will be happy to help.
    If you go into the "inject CSS styles" field for your jotform and cut the styles (make sure to paste them to notepad or any other such plain text editor - must not be rich text editor like Word and similar) your jotform will restore itself into the original state. So you can go into the Payment Processor widget and change it in any manner you wish.
    Now if you take a look at that CSS that you had just cloned you will also see that some text was entered from there - just look for content: property. This one might give you trouble, but anyone with CSS coding skills can help you with that.
    If I decide to offer a discount or "free" one time charge in the future, can I go in and put a promo code box that the customer will enter the promo code and receive the discount or "0" charge? Would it be easy to turn the promo code box on and off?
    Yes, you can add anything before the payment processing widget and right before signature widget. If you place anything in between then the CSS would need to be changed as well, but as mentioned, if you place it above or under, it should all work properly, allowing you to add any fields you like, such as a box with promo code.
    The discounts are added in the payment processing wizard pages. To access them, just right click on any part of the widget and select Run Wizard option. This will give you the access to your Authorize.net wizard to set the keys and available discounts/what they cover - anyone here can help you with that.
    I have moved some of your questions to different threads in order to properly handle everything. You can find the one related to setting the recurring payments to pause here: 441888
    I do want to repeat that you will not be able to setup recurring payments with the last setup I had made. Only with the one near the top using iframe embed widget.
    I have moved your other question about having the recurring payments canceled on Authorize.net and what happens here to this thread: 441889
    I cannot click on the credit card field which is how I was able to put in my api key and password for auth.net previously.
    You might need to remove CSS, but you should be able to see the option to start the wizard by right clicking on the Authorize.net payment wizard from within the JotForm Builder.
    Once you activate it you can make the required changes and add your API key.
    If I click on payment tools and choose auth.net, will it automatically put another credit card information field into the form?
    I have moved this to another thread here: 441891
    How do I add auth.net?
    The jotform you have cloned (the last one I posted) is for Authorize.net payments. You would only need to change the details as mentioned above so that it is connected and so that you can start collecting payments.
    Thanks soooo much for your help! I really appreciate it :)
    You are welcome.
    I would just want to ask you to reply to each thread in regards to its own subject and if you have a new question to start a new thread instead. This will help you and us to better understand what is the thread about and to properly respond to each of the questions. In the same time you would get the responses much faster :)
    Best Regards,
    Ben



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    Answered by Ben on October 13, 2014 at 08:14 AM

    Hi Dennis,

    OK, I will take a look at this and let you know once I make the updates.

    Best Regards,
    Ben

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    Answered by dbcarr34 on October 13, 2014 at 02:51 PM
    Thanks Ben,
    Here is the link again: http://form.jotform.us/form/42826566323155
    You can use this link to reference the changes I requested. I noticed one error I made in my last request to you so I updated it to this form this morning.
    Sincerely,
    Dennis Carr
    Mobilewirx
    702-703-0099 ext. 1
    dennis@mobilewirx.com
    ---- On Mon, 13 Oct 2014 05:14:22 -0700 JotForm Support Forum<jotform@jotform.com> <noreply@jotform.com><noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by Ben

    Hi Dennis,
    OK, I will take a look at this and let you know once I make the updates.
    Best Regards,
    Ben



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    Answered by dbcarr34 on October 13, 2014 at 03:51 PM
    Ben, are you able to put the authorize.net verified merchant seal on the form?
    <!-- (c) 2005, 2014. Authorize.Net is a registered trademark of CyberSource Corporation --> <div class="AuthorizeNetSeal"> <script type="text/javascript" language="javascript">var ANS_customer_id="3cee6937-346b-4569-ad42-79f77e45c49f";</script> <script type="text/javascript" language="javascript" src="//verify.authorize.net/anetseal/seal.js" ></script> <a target="_blank" href="http://www.authorize.net/" rel="nofollow" id="AuthorizeNetText" >Merchant Services</a> </div>
    Sincerely,
    Dennis Carr
    Mobilewirx
    702-703-0099 ext. 1
    dennis@mobilewirx.com
    ---- On Mon, 13 Oct 2014 05:14:22 -0700 JotForm Support Forum<jotform@jotform.com> <noreply@jotform.com><noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by Ben

    Hi Dennis,
    OK, I will take a look at this and let you know once I make the updates.
    Best Regards,
    Ben



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    Answered by Ben on October 13, 2014 at 05:06 PM

    Hi Dennis,

    You are welcome. I have worked on your jotform for a bit and I believe that you will like the improvements.

    First, this is the link to the new jotform http://form.jotformpro.com/form/42833172648964

    Now for the text :)

    What is changed. Once you clone this jotform you will see that I have cleared it all up in the JotForm Buider so that it is easy to go in and make changes in the Payment Wizard. :)

    This applies to the text boxes that are right under it and moved upwards on preview.

    Now if you do some changes it might require (and might not) require some changes in the CSS as well.

    What you should not do is remove the "EMPTY #" products in the wizard. I have used them to add text that would otherwise not be possible to add over CSS alone (and to look properly).

    Basically everything from start and before Signature Widget should not be moved or have something added there or it might break the code (probably will).

    This is the complete CSS used to accomplish this:

    /* resetting in builder */
    #stage li#id_11, #stage li#id_8 {
        top: 170px !important;
    }
    #stage li#id_8 {
        margin-bottom: 170px !important;
    }
    #stage li#id_27
    {
        left: 0px !important;
        top: 0px !important;
        margin-bottom: 20px !important;
    }
    /* end reset */

    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(5) {
        display: inline-block;
        height: 600px;
        visibility: hidden;
    }
    #id_8 {
        margin-bottom: -520px;
    }
    #id_11, #id_8 {
        position: relative;
        top: -2080px;
    }

    .form-input-wide > span.form-product-item.hover-product-item
    {
        padding-right: 30px;
    }

    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(6):after {
        content: '\*Monthly billing starts upon receipt of first customer opt-in, or two weeks from the date the kiosk is shipped \(whichever occurs sooner\)';
        display: block;
        float: right;
        font-size: 12px;
        margin-top: 20px;
        padding-left: 40px;
    }

    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(7) {
        visibility: hidden;
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(7):after {
        content: 'Instead of the Stand that comes with your monthly plan, you may choose one of the Anti\-Theft Stands below \(assembly and installation required\)';
        float: left;
        font-size: 14px;
        font-weight: bold;
        margin-top: -20px;
        visibility: visible;
    }
    .form-product-item.hover-product-item > img {
        float: left;
        height: 200px;
        width: 200px;
    }

    .form-product-item.hover-product-item > input {
        display: block;
        margin-left: 10px;
    }


    .form-product-item.hover-product-item > label {
        left: 20px;
        margin-left: 10px;
        position: relative;
        top: -16px;
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(8):hover, .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(9):hover {
        box-shadow: 2px 2px 3px gray
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(8), .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(9) {
        float: left;
        margin-top: -17px;
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(8) {
        margin-top: 0;
        margin-left:100px;
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(10) {
        visibility: hidden;
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(10):after {
        content: '\*We offer a full refund within 30 days of receipt for any stands found to be defective.  Returns for any other reason within 30 days of receipt will be refunded in full minus cost of shipping.';
        float: left;
        font-size: 12px;
        margin-bottom: 20px;
        margin-top: -30px;
        visibility: visible;
    }

    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(12):after {
        font-size: 12px;
        padding-left: 40px;
        float:left;
        content:'\*This option allows you to take more of a \"hands off\" approach.  A dedicated account manager will meet with you or your staff monthly to discuss progress, strategy, and goals.  Based on results, we will execute features such as messaging, coupons, polling, text\-to\-win, questionairres, and much more. \*Contact us to stop monthly campaign management at anytime.  Billing will coincide with monthly \"WIRX\" Plan billing';
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(13) {
        visibility: hidden;
    }

    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(13):after {
        content: 'Are you happy with your website, do not want to change it, yet want to enhance your mobile presence making it easier for customers to navigate your website when viewing from a mobile device\? ';
        float: left;
        font-size: 14px;
        font-weight: bold;
        margin-top: -20px;
        visibility: visible;
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(16) {
        height: 220px;
        visibility: hidden;
    }
    #id_27 {
        left: 40px;
        position: relative;
        top: -800px;
        margin-bottom: -320px;
    }
    span.form-product-item.hover-product-item {
        overflow: visible;
    }
    #id_48 {
        margin-bottom: -180px;
    }

    You can see the "content" property followed by text that is shown on your jotform. If you want to make some changes, finding the CSS entry for it and changing it will change it on the jotform as well. If you are not sure how to do this, just let us know and we will help you with that.

    <!-- (c) 2005, 2014. Authorize.Net is a registered trademark of CyberSource Corporation --> <div class="AuthorizeNetSeal"> <script type="text/javascript" language="javascript">var ANS_customer_id="3cee6937-346b-4569-ad42-79f77e45c49f";</script> <script type="text/javascript" language="javascript" src="//verify.authorize.net/anetseal/seal.js" ></script> <a target="_blank" href="http://www.authorize.net/" rel="nofollow" rel="nofollow" id="AuthorizeNetText" >Merchant Services</a> </div>

    This can not be added to jotform because of the script part. We could remove the script and leave an image instead, but that is an alarm raiser for many people that know that there should be a script on there.

    So in the end, if you want to add some fields after the signature, that will be OK. If you add anything at the top, it will alter some things, but if you let us know we can help you set it up again.

    Do let me know how this looks to you.

    Best Regards,
    Ben

  • Profile Image

    Answered by dbcarr34 on October 13, 2014 at 09:01 PM
    Hi Ben,
    Thanks for your help! The form looks great!
    Some questions:
    --When you say that our conversation are moved to "threads" I have no clue how to go find a thread. I just go back to my emails and try to find our conversations. I tried to log into jotform and find a place to enter a thread # and pull it up, but could not find anywhere to do this. I did a search "how to find threads" and found nothing. I end up digging through multiple emails or doing an email search to try and find out email content and subject; it is getting out of control. Right now I am looking at several different emails trying to respond. Are the threads a benefit on your end? Do I just search through my emails like I have been doing to try and find conversation threads, or is there somewhere else I should be going?
    --I wanted to delete this: *Monthly billing starts upon receipt of first customer opt-in, or two weeks from the date the kiosk is shipped (whichever occurs sooner). However, it is in the CSS therefore I was reluctant to delete it. Can you delete this?
    --For the free "You build" website option, can we make it so they can put a check mark into that box? Now, you cannot put a check mark there. If I am a new customer signing up and want this, by not being able to check the box, I may think I will not get the "You build" option for free. Can you fix this so someone is able to check the box even though it is free? I don't know how.
    --You said: "Yes, you can add anything before the payment processing widget and right before signature widget."
    O.K., I understand. So does this mean I find wherever I want to make an announcement about a discount and then add a text box and then I will be able to go to the wizard?

    --You said: "The discounts are added in the payment processing wizard pages. To access them, just right click on any part of the widget and select Run Wizard option. This will give you the access to your Authorize.net wizard to set the keys and available discounts/what they cover - anyone here can help you with that."

    The only place right now i see to be able to manipulate anything that has to do with payments is in the CSS you created because there is a "Wizard" icon to access. So when you say just access any part of the widget, I don't know what this means or how to get there.
    --To confirm, the form is not set up for recurring payments correct? I am reluctant to make the top part recurring because I don't know how that will integrate with any other manual recurring payments I set up when I log into auth.net. In other words. when I log onto auth.net, I don't know where I will see it the recurring payment captures in jotform. Also, I don't know if I will have the flexibility of pausing those payments or switching customers to a higher or lower subscription plan. I know that if I enter the monthly plan in manually from the beginning into auth.net that I will be able to make future adjustments: pause, change monthly subscriptions, cancel. Lastly, I don't have a clue how I would make the to monthly plan section recurring payments if I wanted to. When you say: "Only with the one near the top using iframe embed widget." I don't know what this means.
    --
    Sincerely,
    Dennis Carr
    Mobilewirx
    702-703-0099 ext. 1
    dennis@mobilewirx.com
    ---- On Mon, 13 Oct 2014 14:06:12 -0700 JotForm Support Forum <noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by Ben

    Hi Dennis,
    You are welcome. I have worked on your jotform for a bit and I believe that you will like the improvements.
    First, this is the link to the new jotform http://form.jotformpro.com/form/42833172648964
    Now for the text :)
    What is changed. Once you clone this jotform you will see that I have cleared it all up in the JotForm Buider so that it is easy to go in and make changes in the Payment Wizard. :)
    This applies to the text boxes that are right under it and moved upwards on preview.
    Now if you do some changes it might require (and might not) require some changes in the CSS as well.
    What you should not do is remove the "EMPTY #" products in the wizard. I have used them to add text that would otherwise not be possible to add over CSS alone (and to look properly).
    Basically everything from start and before Signature Widget should not be moved or have something added there or it might break the code (probably will).
    This is the complete CSS used to accomplish this:
    /* resetting in builder */
    #stage li#id_11, #stage li#id_8 {
    top: 170px !important;
    }
    #stage li#id_8 {
    margin-bottom: 170px !important;
    }
    #stage li#id_27
    {
    left: 0px !important;
    top: 0px !important;
    margin-bottom: 20px !important;
    }
    /* end reset */
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(5) {
    display: inline-block;
    height: 600px;
    visibility: hidden;
    }
    #id_8 {
    margin-bottom: -520px;
    }
    #id_11, #id_8 {
    position: relative;
    top: -2080px;
    }
    .form-input-wide > span.form-product-item.hover-product-item
    {
    padding-right: 30px;
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(6):after {
    content: '*Monthly billing starts upon receipt of first customer opt-in, or two weeks from the date the kiosk is shipped (whichever occurs sooner)';
    display: block;
    float: right;
    font-size: 12px;
    margin-top: 20px;
    padding-left: 40px;
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(7) {
    visibility: hidden;
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(7):after {
    content: 'Instead of the Stand that comes with your monthly plan, you may choose one of the Anti-Theft Stands below (assembly and installation required)';
    float: left;
    font-size: 14px;
    font-weight: bold;
    margin-top: -20px;
    visibility: visible;
    }
    .form-product-item.hover-product-item > img {
    float: left;
    height: 200px;
    width: 200px;
    }
    .form-product-item.hover-product-item > input {
    display: block;
    margin-left: 10px;
    }
    .form-product-item.hover-product-item > label {
    left: 20px;
    margin-left: 10px;
    position: relative;
    top: -16px;
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(8):hover, .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(9):hover {
    box-shadow: 2px 2px 3px gray
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(8), .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(9) {
    float: left;
    margin-top: -17px;
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(8) {
    margin-top: 0;
    margin-left:100px;
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(10) {
    visibility: hidden;
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(10):after {
    content: '*We offer a full refund within 30 days of receipt for any stands found to be defective. Returns for any other reason within 30 days of receipt will be refunded in full minus cost of shipping.';
    float: left;
    font-size: 12px;
    margin-bottom: 20px;
    margin-top: -30px;
    visibility: visible;
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(12):after {
    font-size: 12px;
    padding-left: 40px;
    float:left;
    content:'*This option allows you to take more of a "hands off" approach. A dedicated account manager will meet with you or your staff monthly to discuss progress, strategy, and goals. Based on results, we will execute features such as messaging, coupons, polling, text-to-win, questionairres, and much more. *Contact us to stop monthly campaign management at anytime. Billing will coincide with monthly "WIRX" Plan billing';
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(13) {
    visibility: hidden;
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(13):after {
    content: 'Are you happy with your website, do not want to change it, yet want to enhance your mobile presence making it easier for customers to navigate your website when viewing from a mobile device? ';
    float: left;
    font-size: 14px;
    font-weight: bold;
    margin-top: -20px;
    visibility: visible;
    }
    .form-input-wide > span.form-product-item.hover-product-item:nth-of-type(16) {
    height: 220px;
    visibility: hidden;
    }
    #id_27 {
    left: 40px;
    position: relative;
    top: -800px;
    margin-bottom: -320px;
    }
    span.form-product-item.hover-product-item {
    overflow: visible;
    }
    #id_48 {
    margin-bottom: -180px;
    }
    You can see the "content" property followed by text that is shown on your jotform. If you want to make some changes, finding the CSS entry for it and changing it will change it on the jotform as well. If you are not sure how to do this, just let us know and we will help you with that.
    <!-- (c) 2005, 2014. Authorize.Net is a registered trademark of CyberSource Corporation --> <div class="AuthorizeNetSeal"> <script type="text/javascript" language="javascript">var ANS_customer_id="3cee6937-346b-4569-ad42-79f77e45c49f";</script> <script type="text/javascript" language="javascript" src="//verify.authorize.net/anetseal/seal.js" ></script> <a target="_blank" href="http://www.authorize.net/" rel="nofollow" rel="nofollow" rel="nofollow" id="AuthorizeNetText" >Merchant Services</a> </div>
    This can not be added to jotform because of the script part. We could remove the script and leave an image instead, but that is an alarm raiser for many people that know that there should be a script on there.
    So in the end, if you want to add some fields after the signature, that will be OK. If you add anything at the top, it will alter some things, but if you let us know we can help you set it up again.
    Do let me know how this looks to you.
    Best Regards,
    Ben



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    JotForm Support

    Answered by ashwin_d on October 13, 2014 at 11:09 PM

    Hello Dennis,

    Your message has reached my colleague @Ben. He is not available currently but he will get back to you as soon as he is available online.

    Thank you!

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    Answered by Ben on October 14, 2014 at 09:22 AM

    Hi Dennis,

    Thanks for your help! The form looks great!

    You are welcome, I am glad that you like it :)

    --When you say that our conversation are moved to "threads" I have no clue how to go find a thread. I just go back to my emails and try to find our conversations. I tried to log into jotform and find a place to enter a thread # and pull it up, but could not find anywhere to do this. I did a search "how to find threads" and found nothing. I end up digging through multiple emails or doing an email search to try and find out email content and subject; it is getting out of control. Right now I am looking at several different emails trying to respond.

    Yes, I will add a note about this to our developers to see if there is a simpler way of doing this, but currently this link is what can help you to follow up on your threads.

    http://www.jotform.com/answers/user_threads.php?username=dbcarr34

    Are the threads a benefit on your end? Do I just search through my emails like I have been doing to try and find conversation threads, or is there somewhere else I should be going?

    It is a benefit to all since it allows us to quickly see what the issue is and answer your questions more promptly.

    If you would like to continue responding through emails then I would only ask you to remove all previous content from the emails if you do not mind.

    Different threads also help you to get your questions out to several of our support representatives so each of us can respond to one of your questions at the same time :)

    --I wanted to delete this: *Monthly billing starts upon receipt of first customer opt-in, or two weeks from the date the kiosk is shipped (whichever occurs sooner). However, it is in the CSS therefore I was reluctant to delete it. Can you delete this?

    Yes, removed.

    --For the free "You build" website option, can we make it so they can put a check mark into that box? Now, you cannot put a check mark there. If I am a new customer signing up and want this, by not being able to check the box, I may think I will not get the "You build" option for free. Can you fix this so someone is able to check the box even though it is free? I don't know how.

    Do you mean left of this text?

    --You said: "Yes, you can add anything before the payment processing widget and right before signature widget."
    O.K., I understand. So does this mean I find wherever I want to make an announcement about a discount and then add a text box and then I will be able to go to the wizard?

    OK, to confirm this, you can only add after the signature widget, not before without changing CSS code. The CSS is based on the current position so everything added or moved in front of it will break the style to some extent, depending what, where and how big it is.

    You can use the wizard to set up the discounts, yes. I set one up for you which activated the coupon field. I have changed the CSS to take this into account as well and have hidden it for you for now. If you decide to show it, just change this part of CSS (at the very bottom of it)

    /* COMMENT THIS TO ENABLE COUPUN - comment start is made with /* and finished with it counterpart such as this */
    #coupon-container {
        visibility: hidden;
    }
    /* END COMMENT THIS TO ENABLE COUPUN */

    Just add comments around visibility: hidden; It should look like this (when you decide to show the coupon field:

    /* COMMENT THIS TO ENABLE COUPUN - comment start is made with /* and finished with it counterpart such as this */
    #coupon-container {
        /*visibility: hidden;*/
    }
    /* END COMMENT THIS TO ENABLE COUPUN */

    --You said: "The discounts are added in the payment processing wizard pages. To access them, just right click on any part of the widget and select Run Wizard option. This will give you the access to your Authorize.net wizard to set the keys and available discounts/what they cover - anyone here can help you with that."
    The only place right now i see to be able to manipulate anything that has to do with payments is in the CSS you created because there is a "Wizard" icon to access. So when you say just access any part of the widget, I don't know what this means or how to get there.

    I have cleaned up the builder so you can now access the Wizard at the top or any part of the payment processing widget.

    You can access it at the top right after you click on the widget

    Or you can right click anywhere on the payment processing widget and select Payment Wizard

    No to help you set the discounts / coupons properly I have opened a new thread for you which you can find here http://www.jotform.com/answers/442701 (I hope you will not hate me for that :) )

    --To confirm, the form is not set up for recurring payments correct? I am reluctant to make the top part recurring because I don't know how that will integrate with any other manual recurring payments I set up when I log into auth.net. In other words. when I log onto auth.net, I don't know where I will see it the recurring payment captures in jotform. Also, I don't know if I will have the flexibility of pausing those payments or switching customers to a higher or lower subscription plan. I know that if I enter the monthly plan in manually from the beginning into auth.net that I will be able to make future adjustments: pause, change monthly subscriptions, cancel. Lastly, I don't have a clue how I would make the to monthly plan section recurring payments if I wanted to. When you say: "Only with the one near the top using iframe embed widget." I don't know what this means.

    I am sorry I do not quite understand this. What I can tell you is that this form is set to sell products only, not as the subscriptions.

    The only way you would be able to use subscription can be seen on my response here:

    http://www.jotform.com/answers/441505#441600

    You can not mix it up to have both options used in the exactly same time (filling out few things in one iframe and few things in another).

    I hope this makes sense.

    You can see the updated jotform here: http://form.jotformpro.com/form/42833172648964

    Do let us know if you have any further questions.

    Best Regards,
    Ben

  • Profile Image

    Answered by dbcarr34 on October 14, 2014 at 02:41 PM
    Hi Ben,
    Thank you for your efforts!
    ----Before, I could not put a "mark" in the checkbox for the "Self-Serve Website Option". Now, I can--you fixed it. This is what I wanted, and this is what I was referring to here:
    "--For the free "You build" website option, can we make it so they can put a check mark into that box? Now, you cannot put a check mark there. If I am a new customer signing up and want this, by not being able to check the box, I may think I will not get the "You build" option for free. Can you fix this so someone is able to check the box even though it is free? I don't know how.
    ----Yes, I can now go into the payment wizard and make adjustements--great!
    ----Coupons. I am still a little confused here. When I have some time I will go in and try and put information here: /*visibility: hidden;*/ (in between the /* and /* to see if a coupon box appears. Maybe something like /* 30% off */
    Then, to get rid of the box, I will put back to /*visibility: hidden;*/ I am still a little confused here, but will experiment and see what happens. I need to review and see how this ties in with the existing payments and where to apply a discount.
    ----When I go into the payment wizard, I see my auth.net api information. I am assuming this means I am ready-to-go when I take it off of test mode.?
    ----One time payment is fine . . . this will be a big help. I will log into auth.net after a sale and put in recurring payments as needed.
    ----I will need to link the privacy policy and terms of use at the very bottom of the page. I know how to use the 'link' option and do this. When I do this, will it have any effect on the form? Everything should work ok after I do this?
    Thanks!
    Sincerely,
    Dennis Carr
    Mobilewirx
    702-703-0099 ext. 1
    dennis@mobilewirx.com
    ---- On Tue, 14 Oct 2014 06:22:11 -0700 JotForm Support Forum <noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by Ben

    Hi Dennis,
    Thanks for your help! The form looks great!
    You are welcome, I am glad that you like it :)
    --When you say that our conversation are moved to "threads" I have no clue how to go find a thread. I just go back to my emails and try to find our conversations. I tried to log into jotform and find a place to enter a thread # and pull it up, but could not find anywhere to do this. I did a search "how to find threads" and found nothing. I end up digging through multiple emails or doing an email search to try and find out email content and subject; it is getting out of control. Right now I am looking at several different emails trying to respond.
    Yes, I will add a note about this to our developers to see if there is a simpler way of doing this, but currently this link is what can help you to follow up on your threads.
    user_threads.php?username=dbcarr34
    Are the threads a benefit on your end? Do I just search through my emails like I have been doing to try and find conversation threads, or is there somewhere else I should be going?
    It is a benefit to all since it allows us to quickly see what the issue is and answer your questions more promptly.
    If you would like to continue responding through emails then I would only ask you to remove all previous content from the emails if you do not mind.
    Different threads also help you to get your questions out to several of our support representatives so each of us can respond to one of your questions at the same time :)
    --I wanted to delete this: *Monthly billing starts upon receipt of first customer opt-in, or two weeks from the date the kiosk is shipped (whichever occurs sooner). However, it is in the CSS therefore I was reluctant to delete it. Can you delete this?
    Yes, removed.
    --For the free "You build" website option, can we make it so they can put a check mark into that box? Now, you cannot put a check mark there. If I am a new customer signing up and want this, by not being able to check the box, I may think I will not get the "You build" option for free. Can you fix this so someone is able to check the box even though it is free? I don't know how.
    Do you mean left of this text?

    --You said: "Yes, you can add anything before the payment processing widget and right before signature widget."
    O.K., I understand. So does this mean I find wherever I want to make an announcement about a discount and then add a text box and then I will be able to go to the wizard?
    OK, to confirm this, you can only add after the signature widget, not before without changing CSS code. The CSS is based on the current position so everything added or moved in front of it will break the style to some extent, depending what, where and how big it is.
    You can use the wizard to set up the discounts, yes. I set one up for you which activated the coupon field. I have changed the CSS to take this into account as well and have hidden it for you for now. If you decide to show it, just change this part of CSS (at the very bottom of it)
    /* COMMENT THIS TO ENABLE COUPUN - comment start is made with /* and finished with it counterpart such as this */
    #coupon-container {
    visibility: hidden;
    }
    /* END COMMENT THIS TO ENABLE COUPUN */
    Just add comments around visibility: hidden; It should look like this (when you decide to show the coupon field:
    /* COMMENT THIS TO ENABLE COUPUN - comment start is made with /* and finished with it counterpart such as this */
    #coupon-container {
    /*visibility: hidden;*/
    }
    /* END COMMENT THIS TO ENABLE COUPUN */
    --You said: "The discounts are added in the payment processing wizard pages. To access them, just right click on any part of the widget and select Run Wizard option. This will give you the access to your Authorize.net wizard to set the keys and available discounts/what they cover - anyone here can help you with that."
    The only place right now i see to be able to manipulate anything that has to do with payments is in the CSS you created because there is a "Wizard" icon to access. So when you say just access any part of the widget, I don't know what this means or how to get there.
    I have cleaned up the builder so you can now access the Wizard at the top or any part of the payment processing widget.
    You can access it at the top right after you click on the widget

    Or you can right click anywhere on the payment processing widget and select Payment Wizard

    No to help you set the discounts / coupons properly I have opened a new thread for you which you can find here http://www.jotform.com/answers/442701 (I hope you will not hate me for that :) )
    --To confirm, the form is not set up for recurring payments correct? I am reluctant to make the top part recurring because I don't know how that will integrate with any other manual recurring payments I set up when I log into auth.net. In other words. when I log onto auth.net, I don't know where I will see it the recurring payment captures in jotform. Also, I don't know if I will have the flexibility of pausing those payments or switching customers to a higher or lower subscription plan. I know that if I enter the monthly plan in manually from the beginning into auth.net that I will be able to make future adjustments: pause, change monthly subscriptions, cancel. Lastly, I don't have a clue how I would make the to monthly plan section recurring payments if I wanted to. When you say: "Only with the one near the top using iframe embed widget." I don't know what this means.
    I am sorry I do not quite understand this. What I can tell you is that this form is set to sell products only, not as the subscriptions.
    The only way you would be able to use subscription can be seen on my response here:
    441505#441600
    You can not mix it up to have both options used in the exactly same time (filling out few things in one iframe and few things in another).
    I hope this makes sense.
    You can see the updated jotform here: http://form.jotformpro.com/form/42833172648964
    Do let us know if you have any further questions.
    Best Regards,
    Ben



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    Answered by Ben on October 14, 2014 at 04:04 PM

    Hi Dennis,

    Thank you for your efforts!

    You are welcome :)

    ----Before, I could not put a "mark" in the checkbox for the "Self-Serve Website Option". Now, I can--you fixed it.

    Great to hear that. :)

    ----Yes, I can now go into the payment wizard and make adjustements--great!

    Glad you like it :)

    ----Coupons. I am still a little confused here. When I have some time I will go in and try and put information here: /*visibility: hidden;*/ (in between the /* and /* to see if a coupon box appears. Maybe something like /* 30% off */
    Then, to get rid of the box, I will put back to /*visibility: hidden;*/ I am still a little confused here, but will experiment and see what happens. I need to review and see how this ties in with the existing payments and where to apply a discount.

    I do apologize for the possible confusion. The CSS: visibility: hidden; hides the box where the users can apply the coupon. If you want to show this box (where they can add coupon code) you need to make it visible by putting the same CSS in comments /*visibility: hidden;*/

    I see that my colleague Welvin has replied to you in regards to setting up coupons here http://www.jotform.com/answers/442701

    ----When I go into the payment wizard, I see my auth.net api information. I am assuming this means I am ready-to-go when I take it off of test mode.?

    Yes, you should enter it if not already and then test the connection. You can see more here: How to Test Authorize.net Payment Tool on Sandbox Mode?

    After everything is ready, just activate and share you jotform :)

    ----I will need to link the privacy policy and terms of use at the very bottom of the page. I know how to use the 'link' option and do this. When I do this, will it have any effect on the form? Everything should work ok after I do this?

    You can add anything after the signature widget without changing appearance. If you do decide to change anything above signature widget I suggest cloning the jotform first and trying on clone, just to make sure everything is working properly and if not, we are here :)

    Do let us know if you have any further questions.

    Best Regards,
    Ben

  • Profile Image

    Answered by dbcarr34 on October 14, 2014 at 06:51 PM
    Hi Ben,
    I took out my auth.net api info, plugged in the sandox info to test. I previewed the form to test, starting entering info, then when I got to the bottom of the form I noticed that the area where there is an option to buy a website is not showing correctly. I did not change the css or add any fields to the form so I am not sure why it looks like this. I tried to check one of the boxes but it would not allow me to.
    http://form.jotform.co/form/42865470727867
    Sincerely,
    Dennis Carr
    Mobilewirx
    702-703-0099 ext. 1
    dennis@mobilewirx.com
    ---- On Tue, 14 Oct 2014 13:04:27 -0700 JotForm Support Forum<jotform@jotform.com> <noreply@jotform.com><noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by Ben

    Hi Dennis,
    Thank you for your efforts!
    You are welcome :)
    ----Before, I could not put a "mark" in the checkbox for the "Self-Serve Website Option". Now, I can--you fixed it.
    Great to hear that. :)
    ----Yes, I can now go into the payment wizard and make adjustements--great!
    Glad you like it :)
    ----Coupons. I am still a little confused here. When I have some time I will go in and try and put information here: /*visibility: hidden;*/ (in between the /* and /* to see if a coupon box appears. Maybe something like /* 30% off */
    Then, to get rid of the box, I will put back to /*visibility: hidden;*/ I am still a little confused here, but will experiment and see what happens. I need to review and see how this ties in with the existing payments and where to apply a discount.
    I do apologize for the possible confusion. The CSS: visibility: hidden; hides the box where the users can apply the coupon. If you want to show this box (where they can add coupon code) you need to make it visible by putting the same CSS in comments /*visibility: hidden;*/
    I see that my colleague Welvin has replied to you in regards to setting up coupons here 442701
    ----When I go into the payment wizard, I see my auth.net api information. I am assuming this means I am ready-to-go when I take it off of test mode.?
    Yes, you should enter it if not already and then test the connection. You can see more here: How to Test Authorize.net Payment Tool on Sandbox Mode?
    After everything is ready, just activate and share you jotform :)
    ----I will need to link the privacy policy and terms of use at the very bottom of the page. I know how to use the 'link' option and do this. When I do this, will it have any effect on the form? Everything should work ok after I do this?
    You can add anything after the signature widget without changing appearance. If you do decide to change anything above signature widget I suggest cloning the jotform first and trying on clone, just to make sure everything is working properly and if not, we are here :)
    Do let us know if you have any further questions.
    Best Regards,
    Ben



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    Answered by ashwin_d on October 14, 2014 at 10:51 PM

    Hello Dennis,

    I did check your form and it seems the kiosk image appears on top of the product items. Please check the screenshot below:

    Is this the issue you are pointing to?

    I am not sure how and where you want this image to be presented. Do you want it to displayed after the last product as I have displayed in the screenshot above. 

    You have injected custom css code in your form which needs to be altered a bit. Please find the following custom css code:

    #id_11, #id_8 {

    position: relative;

    /*top: -2080px;*/

    top:-2120px;

    }

    and replace it with the following css code:

    #id_11, #id_8 {

    position: relative;

    /*top: -2080px;*/

    top:-2048px;

    }

    Hope this helps.

    Do get back to us if you want the image to be placed in some other location and we will surely help you.

    Thank you!

  • Profile Image

    Answered by dbcarr34 on October 15, 2014 at 12:31 AM
    Thank you.
    In addition to what you pointed out, if you look towards the lower part of the page just above the signature line, you will see some issues there as well.
    The form looked fine and then I put it into auth.net sandbox mode. When I did this, I thought I saw the form 'reset' or 'shift' in the background. Could this have something to do with it. When I am looking at the form in edit mode, there is a box notifying me that i am in sandbox mode and if I would like to disable.
    I am reluctant to make css changes; I have never done it before. However, thank you for giving me the instructions on how to do it in reference to the error at the top of the form.
    I thought I reached the goal line .. . the form looked fine, I was simply going to test in sandbox and then it was done.
    Ben is stepped in to help me with the technical css stuff. Maybe he can take a look and clean it up again?
    Sincerely,
    Dennis Carr
    Mobilewirx
    702-703-0099 ext. 1
    dennis@mobilewirx.com
    ---- On Tue, 14 Oct 2014 19:51:46 -0700 JotForm Support Forum <noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by ashwin_d

    Hello Dennis,
    I did check your form and it seems the kiosk image appears on top of the product items. Please check the screenshot below:

    Is this the issue you are pointing to?
    I am not sure how and where you want this image to be presented. Do you want it to displayed after the last product as I have displayed in the screenshot above.
    You have injected custom css code in your form which needs to be altered a bit. Please find the following custom css code:
    #id_11, #id_8 {
    position: relative;
    /*top: -2080px;*/
    top:-2120px;
    }
    and replace it with the following css code:
    #id_11, #id_8 {
    position: relative;
    /*top: -2080px;*/
    top:-2048px;
    }
    Hope this helps.
    Do get back to us if you want the image to be placed in some other location and we will surely help you.
    Thank you!



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    JotForm Support

    Answered by ashwin_d on October 15, 2014 at 02:23 AM

    Hello Dennis,

    Sure. I have sent a message to Ben and he will get back to you once he is back online.

    Thank you!

  • Profile Image

    Answered by Ben on October 15, 2014 at 06:57 PM

    Hi Dennis,

    You should not need to change anything in CSS during the Sandbox period. The difference in CSS is there only because when you add the Payment Processing widget into the Sandbox mode, it creates the small notification about this. This in turn will move things around a bit for maybe 100-200 px towards the bottom.

    If it does not allow you to properly test things out do let us know and we can help you with a CSS code that would allow you to sandbox the widget properly as well.

    Best Regards,
    Ben

  • Profile Image

    Answered by dbcarr34 on October 15, 2014 at 07:11 PM
    Hello Ben,
    I thought this might be the case because I saw the 'sandbox message' appear in the text. This will prevent me from selecting the 2 mobile website options at the bottom during sandbox testing due to the shifting of the text in sandbox mode. However, maybe I can just skip testing those having faith they will work when it is truly 'live'
    Sincerely,
    Dennis Carr
    Mobilewirx
    702-703-0099 ext. 1
    dennis@mobilewirx.com
    ---- On Wed, 15 Oct 2014 15:57:44 -0700 JotForm Support Forum<jotform@jotform.com> <noreply@jotform.com><noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by Ben

    Hi Dennis,
    You should not need to change anything in CSS during the Sandbox period. The difference in CSS is there only because when you add the Payment Processing widget into the Sandbox mode, it creates the small notification about this. This in turn will move things around a bit for maybe 100-200 px towards the bottom.
    If it does not allow you to properly test things out do let us know and we can help you with a CSS code that would allow you to sandbox the widget properly as well.
    Best Regards,
    Ben



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    JotForm Support

    Answered by Charlie on October 15, 2014 at 08:51 PM

    Hi Dennis,

    Upon cloning your form, for testing purposes, I see that you have some missing fields and conflict on your saved conditions?

    Are you referring to the problems seen on the live form where there are overlapping of text and fields? We will try to look at this again and also inform our colleague Ben to assist on the continuity of this thread. Also, if you are still having other problems related to this, feel free to post it here, a screenshot would also be helpful.

    Thank you.

  • Profile Image

    Answered by dbcarr34 on October 15, 2014 at 09:01 PM
    Ben replied and said it is due to the sandbox message that is inserted into the form when putting in sandbox mode for testing. It 'shifted' some of the lines of test. I just tested, and it seemed to work. I could not test everything as the text that shifted made it impossible for some options to be selected for testing purposes. However, I did run a test on what I could select and it did work
    Question: I filled out the form as if I was a customer making a purchase. The form came back to my email thanking me for the purchase, yet in the Merchant section, it had Dennis Carr (my name) instead of Mobilewirx--the name of my company and the name I want in there. I did go to my account profile and searched for where it says 'Dennis Carr' so I could replace with "mobilewirx" However, after searching, I could not find this. What I ended up doing was putting 'mobilewirx' in the 'company name' space. Will this fix the problem?
    Also, I noticed that it says that the submission was an 'insecure' submission. When I place this form on a secure 'http' website will i still see the transmission as 'insecure'? Is this a security vulnerability?

    Sincerely,
    Dennis Carr
    Mobilewirx
    702-703-0099 ext. 1
    dennis@mobilewirx.com
    ---- On Wed, 15 Oct 2014 17:51:45 -0700 JotForm Support Forum <noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by Charlie

    Hi Dennis,
    Upon cloning your form, for testing purposes, I see that you have some missing fields and conflict on your saved conditions?
    Are you referring to the problems seen on the live form where there are overlapping of text and fields? We will try to look at this again and also inform our colleague Ben to assist on the continuity of this thread. Also, if you are still having other problems related to this, feel free to post it here, a screenshot would also be helpful.
    Thank you.



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    Answered by ashwin_d on October 15, 2014 at 10:48 PM

    Hello Dennis,

    I have moved your question to a new thread as it is a separate issue. You will be answered here:  http://www.jotform.com/answers/444061 

    Thank you!

  • Profile Image

    Answered by dbcarr34 on October 17, 2014 at 04:41 PM
    Hello Ben,
    I thought I was to the goal line and then noticed in this form text and images had shifted in several places and is not reading correctly. Ben helped with custom css to get it finished with the options i needed. The only adjustment I made that may have screwed it up was that I made the date a requirement under the signature line and made the date default to the current date. Oh, and I did put it in sand box mode. This screwed up the text and images, yet I thought it would repair itself once I took it out of sandbox mode and entered my original auth.net api info, which I have done.
    http://form.jotform.co/form/42865470727867
    Here is an example of the way the form should look like, with the exception that the 2 lines of text below are correctly not included in the new form: http://www.jotform.us/form/42857367941164
    *Monthly billing starts upon receipt of first customer opt-in, or two weeks from the date the kiosk is shipped (whichever is occurs sooner
    Sincerely,
    Dennis Carr
    Mobilewirx
    702-703-0099 ext. 1
    dennis@mobilewirx.com
    ---- On Tue, 14 Oct 2014 13:04:27 -0700 JotForm Support Forum <noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by Ben

    Hi Dennis,
    Thank you for your efforts!
    You are welcome :)
    ----Before, I could not put a "mark" in the checkbox for the "Self-Serve Website Option". Now, I can--you fixed it.
    Great to hear that. :)
    ----Yes, I can now go into the payment wizard and make adjustements--great!
    Glad you like it :)
    ----Coupons. I am still a little confused here. When I have some time I will go in and try and put information here: /*visibility: hidden;*/ (in between the /* and /* to see if a coupon box appears. Maybe something like /* 30% off */
    Then, to get rid of the box, I will put back to /*visibility: hidden;*/ I am still a little confused here, but will experiment and see what happens. I need to review and see how this ties in with the existing payments and where to apply a discount.
    I do apologize for the possible confusion. The CSS: visibility: hidden; hides the box where the users can apply the coupon. If you want to show this box (where they can add coupon code) you need to make it visible by putting the same CSS in comments /*visibility: hidden;*/
    I see that my colleague Welvin has replied to you in regards to setting up coupons here 442701
    ----When I go into the payment wizard, I see my auth.net api information. I am assuming this means I am ready-to-go when I take it off of test mode.?
    Yes, you should enter it if not already and then test the connection. You can see more here: How to Test Authorize.net Payment Tool on Sandbox Mode?
    After everything is ready, just activate and share you jotform :)
    ----I will need to link the privacy policy and terms of use at the very bottom of the page. I know how to use the 'link' option and do this. When I do this, will it have any effect on the form? Everything should work ok after I do this?
    You can add anything after the signature widget without changing appearance. If you do decide to change anything above signature widget I suggest cloning the jotform first and trying on clone, just to make sure everything is working properly and if not, we are here :)
    Do let us know if you have any further questions.
    Best Regards,
    Ben



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    Answered by Ben on October 17, 2014 at 05:59 PM

    Hi Dennis,

    Me again :)

    OK, so if my memory serves me right, the text under the monitor photo was not like it is now. I presume that there was some change to this and the issue is now presenting itself in this way.

    Now I see that you have removed the coupon code, which has definitely caused some of the movement to appear.

    There is however a very quick fix for this.

    Since you have already added the payment details and tested it all out, this time I have added this code to your jotform so please check it out as it should be working properly now.
     
     
    Please take a look and let us know if there are any issues with it and we will help you with them.
     
    Best Regards,
    Ben
  • Profile Image

    Answered by dbcarr34 on October 17, 2014 at 06:41 PM
    Hello Ben,
    I did not do anything with the css--including coupon. I was hoping it would be there so i could use it in the future. As far as the wording under the monitor, there was a line that was changed/reworded--I thought by you, because I did not want to mess anything up.
    The only thing I did was sandbox testing (that's when I noticed the form was tweaked). And, as mentioned, made the date a requirement along with plugging in the current date automatically.
    The form looks good now. If I run a coupon then I will have to review the notes. I think it is pretty straightforward: put the proper phrase in the css as you noted, then the coupon box will appear. Then go into the payment wizard and activate a coupon. Somehow, whatever code that is put in the box communicates with the payment wizard and it works . . . (I hope :)
    Sincerely,
    Dennis Carr
    Mobilewirx
    702-703-0099 ext. 1
    dennis@mobilewirx.com
    ---- On Fri, 17 Oct 2014 14:59:35 -0700 JotForm Support Forum <noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by Ben

    Hi Dennis,
    Me again :)
    OK, so if my memory serves me right, the text under the monitor photo was not like it is now. I presume that there was some change to this and the issue is now presenting itself in this way.
    Now I see that you have removed the coupon code, which has definitely caused some of the movement to appear.
    There is however a very quick fix for this.
    Since you have already added the payment details and tested it all out, this time I have added this code to your jotform so please check it out as it should be working properly now.

    http://form.jotform.co/form/42865470727867

    Please take a look and let us know if there are any issues with it and we will help you with them.

    Best Regards,
    Ben




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    Answered by steve on October 17, 2014 at 08:16 PM

    Hello Dennis-

    Thanks for the update. I haven't followed the entire conversation, however based upon your last comment it sounds like you have all the information you need at this time. Feel free to contact us if you do have questions that come up regarding this or other issues.

    -Steve