What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Account is locked due to overlimit

    Asked by JohnDamon on October 10, 2014 at 06:29 PM

    Hello my name is John Damon, I need some help because my account is locked, I am using this forms to work and it is really important to have this forms availables, could you please unlocked my account just for this month and I will not to use it, I just need to have the form information online.

    And send me more information about the reason because locked my account in this case.

    I will be waiting for the quick response.

    Best Regards

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    JotForm Support

    Answered by Kiran on October 10, 2014 at 09:48 PM

    Hello John, 

    I see that your account is locked due to over limit. I notice that you have reached the limit of Secured submissions. I request you to check the form where you embedded the form with SSL enabled and re-embed without SSL so that you can continue receiving submissions.

    To disable SSL, please uncheck the Secure form option from the Embed Form Wizard.

    I've activated your account for now. Please be noted that this can be done only once per account. 

    Please let us know if we can be of any further help. Thank you.