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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Unable to add multiple email addresses

    Asked by tazola on October 10, 2014 at 09:52 PM

    I too am having this issue.  I have been adding multiple email addresses followed by a comma for the past 2 years.  Now it doesn't seem to be working.  Jotform, please make this work again.

     

    Thanks,

    auto email autoresponder email logs email history condition email
  • Profile Image
    JotForm Support

    Answered by jonathan on October 11, 2014 at 06:11 AM

    Hi,

    Were you referring to your jotform http://www.jotformpro.com/form/31437090859965

    Please tell us which of your jotform if not this one.

    I have checked the email Notifier of your jotform http://www.jotformpro.com/form/31437090859965 and I found issue on the Recipient E-mail settings.

    You were using variable field  as the assigned target Recipient E-mail address in 2 of the Notifier (2 and 3). Variable email value will not work on the notification email anymore. You have to use actual email address value.

     

     

    AND I think the reason you had put variable field into the Notifier 2/3 is because you wanted it to be an Autoresponder Email. But what you have use is the Notification Email.

    You should add instead the Autoresponder Email so that you can assign the Email field as the target Recipient E-mail address

    Check this guide https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

     

    In Autoresponder email, you can assign an Email field as the target Recipient E-mail address

    You can now also review all sent emails in your jotform using the E-mail History logs.

    Check this user guide https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    In the email logs, you can review what could be the potential issue that can be causing email problem and correct them appropriately.

    Hope this help. Please tell us if you continue to have issue.

    Thanks.