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    PDF file not showing all fields, only the one checked by visitor

    Asked by msmarniece on October 10, 2014 at 10:02 PM

    So I have been using your site for a little over a year now. THings have been great UNTIL i realized that these PDFs are not covering everything that is stated in my contracts. ONLY stuff that they check.. THIS IS A HUGE ISSUE.. I have tried to look through the PDFS and it is not showing all statements made in contract? 


    Now I am dealing with an issue with a client and instead of being able to prove that this was stated I only have check boxes that they signed?

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    Answered by Ben on October 11, 2014 at 06:00 AM


    I presume that you have took the PDF file from the submissions Get PDF option.

    If so, then yes, this file will only show you the fields that you have selected and hide the empty fields by default.

    If you do not want it to do that, just go to your jotform submissions and find the clients submission and change the fields to show ("Show Headers and Texts") and make sure that the 'Auto Hide Empty Fields' option is not checked.

    After this click on GetPDF option again and you will get a PDF file with all details that you have selected above the box in the screenshot.

    You can see here how to view Submissions.

    Do let us know if you have any further questions.

    Best Regards,