What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What security is used for secure.jotformpro.com?

    Asked by Linda BAird  on October 11, 2014 at 10:08 AM

    Being asked to provide credit card information to a travel agency for a reservation using secure.jotformpro.com.

    Can't see any info on the for regarding encryption.  I want to make sure this transaction is safe - especially with all the credit card fraud going on now. I trust the travel agency - just want to make sure my payment is safe. 


     From an end use recipient - this just looks like I'm emailing back a pre-printed form which I don't believe would be secure.

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    JotForm Support

    Answered by Jan on October 11, 2014 at 11:31 AM

    Hi Linda,

    The forms and submissions are transmitted securely with a 256 bit high-grade encryption. You can also log into JotForm site securely and download your submission reports over a secure connection using https://www.jotform.com.

    We provide a very high security through out our hosting provider's servers for stored data. We got a very powerful cloud of servers whose storage is encrypted which provides security protection against  malicious attacks like SQL injection and denial of service (DOS) attacks.

    Here's our guide on How to receive SSL Submissions (http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions) and How to Enable Security Certificate Seal on Secure Forms (http://www.jotform.com/help/131-Enabling-Security-Certificate-Seal-on-Secure-Forms)

    If you have further question, please feel free to ask.

    Thank you for considering JotForm.