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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions are being sent to the wrong email

    Asked by prutowski on October 11, 2014 at 04:57 PM

    I want every submission to be sent to either info@theaustinlawnservice.com and/or scheduling@theaustinlawnservice.com but it keeps going to prutowski@me.com

    Am trying to fix this to no avail.  Let me know if you can help me out.  Thanks!

    The Austin Lawn Service

    Page URL:
    http://www.theaustinlawnservice.com

    email recipient
  • Profile Image
    JotForm Support

    Answered by BDAVID on October 11, 2014 at 06:35 PM

    Upon checking your two notification, I see they have the same recipient email address(prutowski@me.com), that is why notifications are being sent there, please check this guide in order to change the recipient email address: http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Also, in both notification there are some missing fields, Notification 1:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    Notification 2:

    Sender E-mail : noreply@jotform.com

    Reply-to Email: Make sure you assign it  to a field from your form where the user enters her email address (usually the"Email" field -or similar)

    Let us know if you have more questions, we will be glad to assist you.