My form wont execute

  • Profile Image
    Asked on October 11, 2014 at 09:35 PM

    It executes in the example but does not populate dollar amounts or go to the thank you page. Please help. Issue is it works on my facebook page, but not my website.

  • Profile Image
    Answered on October 12, 2014 at 06:54 AM


    I see that you have 2 jotforms on the page.

    1st is not directly on the page, but a link to it instead through the image "Member Login", linking to

    2nd is in the top left corner holding the iframe to a tracking script and is of size 1px in both direction, as well as its holder element (#_atssh).

    I took a look at the form mentioned above (the link) and it seem to show the dollar sign properly in the PayPal processing widget and that it is set to default thank you page.

    Can you please tell us if this is the jotform or if some other jotform is giving you issues? If it is this one, can you please take a look now and see if you are still not able to see the dollar sign.

    Best Regards,

  • Profile Image
    Answered on October 12, 2014 at 12:21 PM
    I set it externally because it wouldn't execute within the web page. I'll set it back to the old way after 4 pm PST. Please check it after that and give me your feedback. Thank you
    Sent from my iPhone
  • Profile Image
    Answered on October 12, 2014 at 01:30 PM


    Should you want to embed the jotform internally on your website, I suggest you use its Iframe embed code instead.

    Check this user guide

    That should help prevent any script conflict that could be causing the embedded jotform to not execute properly.

    Hope this help. Do update us if issue persist.