My form keeps refreshing for clients that upload photos

  • Profile Image
    Asked on October 02, 2022 at 07:16 PM

    I have made a form for clients to upload photos but every time they try to attach a picture the page refreshes and I tried clearing the caches but that didn’t work and I’ve tried to make another form and it still is doing the same thing.

  • Profile Image
    Answered on October 02, 2022 at 11:29 PM

    Hello mdenmark10,

    Thank you for reaching out to Jotform Support. I just tested your form and it did not refresh the page when I uploaded a file/image. Could you please share with us the steps on how are the clients filling out the form? Are they doing it directly from your form? Is your form embedded on a website when they encountered the issue? Or are they opening the form in some kind of in-app browser after clicking a link?

    We currently have a known issue with the in-app browser, specifically on Instagram, so if the issue your client experiencing is happening from Instagram's in-app browser, please let us know and we'll have this escalated to our Developer Team.

    Once we hear back from you, we'll be able to help you with this.

  • Profile Image
    Answered on October 03, 2022 at 02:14 AM

    I faced similar kind of issue last time, I am still searching for some proper solution.
  • Profile Image
    Answered on October 03, 2022 at 03:23 AM

    Hello neskemiquel,

    I moved your other question to a new thread and helped you with that here.

  • Profile Image
    Answered on October 03, 2022 at 10:22 AM

    Yes it’s happening on my Instagram app where I leave my link for clients

  • Profile Image
    Answered on October 03, 2022 at 10:43 AM

    Hello Morgan,

    Thanks for getting back to us. Our backend team was already aware of this issue since Sept 21, 2022. Not only Jotform but also other websites get refreshed if you upload a file on Instagram using their in-app browser. We suggest users to open a bug report to the instagram app so that they will resolve this issue. For now, please suggest to your clients to open the form using their phone's browser by following the guide below:


    Reach out again if you have any other questions.