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    Pausing Recurring payments made through Authorize.net: Just asking for info

    Asked by dbcarr34 on October 12, 2014 at 10:34 AM
    If the form is set up for recurring charges and I need to pause recurring billing for a customer as needed in the future, would I log into authorize.net and do that?
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    Answered by Shadae on October 12, 2014 at 11:48 AM

    Hi dbcarr34,

    To confirm, you would like to know if pausing your customers payment would be done through JotForm or Authorize.net?

    Since the payment information is sent to Authorize.net, any changes to that would need to be done through them.

    I did do some research and I am not seeing where it is possible to pause a recurring payment or skip it when using their Automated Recurring Billing. So if your payments are every six months, you are not able to skip one and then a payment is taken a year later.

    You can set the intervals for the subscriptions but it does not appear possible to skip an interval. I am seeing where you would have to cancel the subscription and then have the customer enter their information again to subscribe and the desired time.

    I am seeing where it is stated that there Customer Information Manager does provide you with more freedom: http://www.authorize.net/solutions/merchantsolutions/merchantservices/cim/

    You would have to consult with them regarding those options and for more clarity.

    I hope this helps. Please inform us if we can assist you with anything further.

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    Answered by dbcarr34 on October 13, 2014 at 03:01 PM
    Thanks for the reply.
    I communicated with auth.net this morning, and i can log into their system and set customers up for subscription payment after they have signed up online. I can also pause or cancel payment. It is cumbersome and out of the scope of my ability to make a form that processes up front and subscription fees and communicates these to auth.net. I verified with auth.net that if fees are transmitted to them as one time fees, I can then go in and manually set up subscription (recurring) fees as necessary. I can also pause or cancel recurring fees as necessary, or switch customers from a certain recurring fee to another (if they want a higher or lower monthly plan).
    Sincerely,
    Dennis Carr
    Mobilewirx
    702-703-0099 ext. 1
    dennis@mobilewirx.com
    ---- On Sun, 12 Oct 2014 08:48:10 -0700 JotForm Support Forum<jotform@jotform.com> <noreply@jotform.com><noreply@jotform.com> wrote ----
    A new response has been received:

    Answered by Shadae

    Hi dbcarr34,
    To confirm, you would like to know if pausing your customers payment would be done through JotForm or Authorize.net?
    Since the payment information is sent to Authorize.net, any changes to that would need to be done through them.
    I did do some research and I am not seeing where it is possible to pause a recurring payment or skip it when using their Automated Recurring Billing. So if your payments are every six months, you are not able to skip one and then a payment is taken a year later.
    You can set the intervals for the subscriptions but it does not appear possible to skip an interval. I am seeing where you would have to cancel the subscription and then have the customer enter their information again to subscribe and the desired time.
    I am seeing where it is stated that there Customer Information Manager does provide you with more freedom: http://www.authorize.net/solutions/merchantsolutions/merchantservices/cim/
    You would have to consult with them regarding those options and for more clarity.
    I hope this helps. Please inform us if we can assist you with anything further.



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    Answered by Shadae on October 13, 2014 at 04:17 PM

    Hi dbcarr34,

    Thank you for the update regarding the process with Authorize.net.

    We are happy to hear that you are able to make those required changes through them.

    We do apologize that you were having a issue with creating your form to achieve your desired function. We would however be happy to assist you with any other inquiry.

    Thank you for using JotForm.