Payment Field > Coupon code: Possibility to translate Enter Coupon Code message

  • Profile Image
    Adam_Hobson
    Asked on October 03, 2022 at 05:30 AM

    Hello,

    I want to make all parts of my form in Turkish. But there are a few parts I couldn't find to customize,

    Can you help me with them please? (They are attached)

    Best regards

    Mert

    Screenshot
  • Profile Image
    Nikola
    Answered on October 03, 2022 at 06:29 AM

    Hi Mert,

    Thanks for reaching out to Jotform Support. Unfortunately, the "Enter Coupon Code" message cannot be translated. I've gone ahead and escalated your request to our Developer Team. When or if it's developed depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll circle back to this thread and let you know. 

    As for the credit card fields, they will be translated automatically if you create a form while using the Turkish version of the form builder. You can change the forum builder language on the account settings page.

    1664792867_633ab92308c47_language.PNG

    1664792894_633ab93e331da_cc.PNG

  • Profile Image
    Adam_Hobson
    Answered on October 03, 2022 at 06:41 AM

    Hi Nikola,

    Thank you for your reply

    My language is Turkish now, but the credit card section is still in English

    1664793700_633abc64932f5_Ekran Resmi 2021664793699_633abc637dfe6_Ekran Resmi 202

  • Profile Image
    Rene
    Answered on October 03, 2022 at 07:42 AM

    Hello Mert,

    Thanks for getting back to us. Translating the credit card placeholder is possible by making your forms multilingual. Doing that is easy. Let me show you how:

    1. In Form Builder, click Settings.
    2. Click Show more options buttons and then use English as your form first language.
    3. Click the Edit button and select Turkish as your second form language.
    4. Translate each field.

    1664797043_633ac973d4857_

    Also, please inject the custom CSS code provided below to translate the coupon code place holder:

    #coupon-input {
    background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' version='1.1' height='50px' width='140px'><text x='10' y='25' fill='%23787878' font-size='14' font-family='arial'>Kupon kodunu girin</text></svg>");
    background-repeat: no-repeat;
    }
    #coupon-input:focus,
    #coupon-input:not(:placeholder-shown) {
    background-image: none;
    }
    #coupon-input::-webkit-input-placeholder {
    color: transparent;
    }
    #coupon-input:-moz-placeholder {
    color: transparent;
    }
    #coupon-input::-moz-placeholder {
    color: transparent;
    }
    #coupon-input:-ms-input-placeholder {
    color: transparent;
    }


    Let us know if there’s anything else we can help you with.

  • Profile Image
    Adam_Hobson
    Answered on October 03, 2022 at 08:35 AM

    Hello Rene

    Thank you for your reply,

    I ve done what you said

    1664800412_633ad69ce75bf_Ekran Resmi 202

    But on credit card section there is still problem:

    1664800452_633ad6c41dfc2_Ekran Resmi 202

    Name-surname is ok, but credit card number, security code, card expiration are still in English

    Kind regards

    Mert

  • Profile Image
    Reymar
    Answered on October 03, 2022 at 08:55 AM

    Hi Adam,

    Thank you for reaching out to Jotform Support. Can you send us the link to your form so we can take a look at it for you.

    Once we hear back from you, we'll be able to move forward with a solution.

  • Profile Image
    Adam_Hobson
    Answered on October 03, 2022 at 09:01 AM

    Hi Reymar,

    https://form.jotform.com/222723359579063

    Is this enough?

    I am duplicating forms to use in different pages with little changes, but the main form is this

    Kind regards

  • Profile Image
    Angeli
    Answered on October 03, 2022 at 09:34 AM

    Hello Adam,

    Thanks for getting back to us. We'll look into this and get back to you with an update as soon as possible.

    Thank you for your patience.

  • Profile Image
    Angeli
    Answered on October 04, 2022 at 11:38 AM

    Hello Adam,

    We appreciate your patience. After further checking, unfortunately, we cannot change/translate the credit card placeholder text. We can only make some changes to its Style. I have updated and added this to the feature request. Though we cannot provide an ETA, we will let you know here as soon as it gets implemented in the future.

    Let us know if there’s anything else we can help you with.

  • Profile Image
    Adam_Hobson
    Answered on October 04, 2022 at 02:25 PM

    Hello

    Of course I couldn't know technical details but it doesn't look professional in payment form: some parts are in Turkish and some parts are in English. I think it should be changeable.

    BTW for a while it was Turkish in my form, then it changed to English again.

  • Profile Image
    Adam_Hobson
    Answered on October 04, 2022 at 02:35 PM

    About my last message:

    Again it was in Turkish when I opened our page, then when I clicked to page again, it was in English.

    In Turkish:

    1664908434_633c7c92508e4_Ekran Resmi 202

    Same form, 10 seconds later, in English:

    1664908479_633c7cbf70e83_Ekran Resmi 202

    The link for the page: https://thepfsa.com.tr/

    Kind regards

  • Profile Image
    Waqas
    Answered on October 04, 2022 at 03:57 PM

    Hi Adam,

    Thanks for getting back to us. I cloned your form and it seems that you haven't updated your language. Can you please try to translate your form in Turkish.

    Give it a try and reach out again if you have any other questions.

  • Profile Image
    Adam_Hobson
    Answered on October 05, 2022 at 03:10 AM

    Hi

    Which form you cloned can you tell me please?

    I translated 'Seviye-1' form before, but didn't translate others yet,

    For Seviye-1 form, sometimes looks like problem is solved, but sometimes credit card section is in English again, I couldn't understand

  • Profile Image
    Marlon
    Answered on October 05, 2022 at 04:56 AM

    Greetings,

    I've checked your "Seviye-1" form builder and I can confirm that the credit card section is properly translated. If the issue persists, I highly recommend clearing your browser's cache.

    1664960162_633d46a2a1205_

    I've cleared your forms cache as well and let's see if it will make any difference.

    Give it a try and let us know if you need any help.

  • Profile Image
    Adam_Hobson
    Answered on October 05, 2022 at 05:26 AM

    I ve cleared caches and tried again, unfortunately the problem insists,

    I recorded a screenshot video while doing this, if you give me an email address I can send,

    Many thanks

  • Profile Image
    Lauren
    Answered on October 05, 2022 at 06:13 AM

    Hi Adam,

    Thank you for taking that screenshot for us. You can send it over to us by following our guide here.

    We will review your information once it is received, and please let us know if you have any other questions in the meantime.

  • Profile Image
    Adam_Hobson
    Answered on October 05, 2022 at 07:31 AM

    Yes I already sent images before in this thread,

    As I said I took a video, I want to send a video.

    You can check it through this Google Drive link: https://drive.google.com/file/d/1YncQYJ1IFnS20hDUpQte4lSsacdLU_ZP/view?usp=sharing

  • Profile Image
    Nikola
    Answered on October 05, 2022 at 07:48 AM

    Hi Mert,

    I moved the issue with untranslated text to a new thread. You can check that out here.