What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Slow response after hitting submit button

    Asked by dress250 on October 13, 2014 at 12:06 AM

    when customer submit a order,  it very slow, to reply a result. 

     

    then they don't know it done,  they will  do more submit.

     

    WHY it slow than ago ?

    remark, i see your new server   submit.jotformpro.com ???  it effect ?

     

     

     

    Page URL:
    www.dress250.com

    slow slow after submit submit slow response
  • Profile Image

    Answered by dress250 on October 13, 2014 at 12:12 AM

    submit.jotform.me  too... but submit.jotformpro.com  are  got so many nginix error....

  • Profile Image
    JotForm Support

    Answered by Jan on October 13, 2014 at 07:42 AM

    Hi dress250,

    I tried cloning your form and after hitting the submit button, it responded within 3 seconds. Can you try to check if the issue is the same using other browsers? Please try to Clear your Browser Cache also.

    I tried testing your form by filling the fields and submitting it. You are right, it took me 2 minutes to see the result. I will clear your Form Cache,  to refresh the forms on your account.

    Let us know if it still the same so we can assist you further.

    Thanks!

  • Profile Image

    Answered by dress250 on October 13, 2014 at 08:07 AM

    it change to  max.jotfor.ms ?

     

    it slow to open submission, ?

  • Profile Image

    Answered by dress250 on October 13, 2014 at 08:47 AM

    slow, connection,,

    can't open submission,

  • Profile Image
    JotForm Support

    Answered by Jan on October 13, 2014 at 10:13 AM

    I apologize for the inconvenience. I can see that you're still having the same issue with it even after trying another browser, clearing your browser cache and clearing the form cache.

    I will forward this to our developers so that they can take a look at it. We will notify on this thread once an update is available regarding your issue.

    Thank you for patience.

  • Profile Image

    Answered by dress250 on October 13, 2014 at 10:30 AM

    Thanks so much,, Jan.

     

    remark :  we try many computer and  internet connection (adsl,3G,wifi),  result are same,

    please ...

     

  • Profile Image
    JotForm Support

    Answered by Jan on October 13, 2014 at 11:28 AM

    Again, sorry for the inconvenience. Our developers are still on the process of investigating what could be causing the issue.

    Thank you very much for your patience.

  • Profile Image

    Answered by dress250 on October 14, 2014 at 04:19 AM

    Hi,  any respond ?

    still slow,

  • Profile Image
    JotForm Support

    Answered by Jan on October 14, 2014 at 07:37 AM

    Hi dress250,

    Sorry for the inconvenience. Our developers are still working on it. They are on the process of looking for a possible solution. The ticket was already marked as Important. We don't have update yet for the mean time. We'll notify you on this thread once an update is available.

    Thank you for understanding.

  • Profile Image
    JotForm Support

    Answered by liyam on October 15, 2014 at 04:54 AM

    Hello dress250,

    When making submissions, what are you uploading a file with more than 1MB file attachment?  Huge file attachments can cause submissions to slow down.

     

  • Profile Image

    Answered by dress250 on October 19, 2014 at 12:14 PM

    i think i find a solution,

    it fast  when i remove a  google speadsheet integrate ..

     

  • Profile Image

    Answered by Shadae on October 19, 2014 at 02:41 PM

    Hi dress250,

    Thank you for providing us with that information. There should be no delay when you have the integration to google spreadsheets. 

    I have passed on that information for our developers to look into this further. Any update will be done on this thread.

    Thank you once again for your patience in this matter

  • Profile Image
    JotForm Support

    Answered by liyam on October 19, 2014 at 04:21 PM

    Hello again, dress250.  Just to make sure, can you share with us the link to the form you're working on?  Also, can you try again and see if the problem still persists?

    Thanks.