What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When I try to change my account settings it doesn't let me log in

    Asked by jbryce on October 13, 2014 at 04:17 AM


    I can login to JotForm, but when I try and change my settings it asks me to login again, but it does not accept my details.  In fact, it does nothing, just stays on the pop up asking for username and password.  I am already logged in so I do not see how it could be an incorrect username or password.




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    Answered by jedcadorna on October 13, 2014 at 09:17 AM

    It could be a cache problem I would suggest that you clear your browsers cache first or try it on a different browser and see if that helps. Inform us if you are still unable to change your settings after clearing your cache and cookies.