eSignature field doesn't allow us to put anything, using IOS Device

  • mfaulkner
    Asked on October 13, 2014 at 9:25 AM
    Regarding the signature... It doesn't allow us to put anything in that area. That block doesn't work. Please advise.
  • Welvin Support Team Lead
    Replied on October 13, 2014 at 9:36 AM

    Hi,

    Would you mind sharing to us the webpage URL where the form is embedded? This way, we can check it to our end. 

    Your initial solution would be to re-embed the form using our iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. If the issue is possibly caused by a conflict to the script, iFrame method should help you fix it.

    Thank you!