Form keeps resetting when people add a file

people have informed me the form keeps resetting when you add a photo or a file. I’m paying for the bronze package but this keeps not working properly and I have a good internet connection.

why does this keep happening?

Hi Rose,

Thanks for reaching out to Jotform Support. If you can share the link to your form, I can check it out and see what’s going on.

Once we hear back from you, we'll be able to move forward with a solution.