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    Not receiving email notification using another email

    Asked by jackiefrancik on October 13, 2014 at 04:41 PM

    I am building a site for a client and when I had the account connected to my email I was receiving notifications when a form was submitted. When I switched it to my clients email (info@anelare.com) she in not receiving email notifications. Is there a way to fix this?

    Thanks so much!

    Jackie Francik


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    JotForm Support

    Answered by Charlie on October 13, 2014 at 08:21 PM

    Hi Jackie,

    I checked the email info@anelare.com, it is not in our bounce list. I've also checked your account and the form, it seems to work fine in my end. I'm receiving both the email notification and the autoresponder.

    I would advise to please check the email hosting of your client or if the notification might be put in the trash or spam folder.

    I also recommend to please check this article link, http://www.jotform.com/help/chapter-12-Email+Problems, for the common email problems and solutions that we have. If the problem still persists, please let us know.