What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hello, I got an email saying my account has been diabled do going over maximum number of SSL submissions.

    Asked by gherron on October 13, 2014 at 04:54 PM

    I am working with my supervisor to ensure that we go from secure to non-secure submissions by changing the embed links.  However, we would like to know if our account can be active again for this month, or else we will not be able to use JotForm for work purposes.

     

     

    Thank you in advance!

     

    Gregory

     

     

    Submissions ssl submissions maximum hello
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    JotForm Support

    Answered by ashwin_d on October 14, 2014 at 12:03 AM

    Hello Gregory,

    You have exceeded the allowed submission limits. This is the reason your forms are disabled. Only 10 SSL submissions are allowed in Free account and you have already received 14 SSL submissions.

    I have manually reset your account SSL counter to "0" and your account is now active. Please be informed that we can reset the counter only once per account. You should stop using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts. We will not be able to help you next time if you exceed the allowed SSL submission limit. You will have to upgrade your account or wait for the first day of next month when the submission counters are reset.

    Thank you!

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    Answered by gherron on October 14, 2014 at 01:51 AM

    Sounds good!  Thank you so much Ashwin! 

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    JotForm Support

    Answered by ashwin_d on October 14, 2014 at 03:43 AM

    Hello Gregory,

    You are welcome.

    Do get back to us if you have any questions.

    Thank you!