What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Spreadsheet issue on submissions

    Asked by comemphis on October 13, 2014 at 10:18 PM

    It appears that a couple of my forms are not pushing form submissions to my integrated Google spreadsheets. One submission from yesterday was successful but another this morning was not. Has there been a recent issue with integration? Thanks for your help.

    My Forms Submissions integrated thanks Google spreadsheet
  • Profile Image

    Answered by knoxsecsup on October 14, 2014 at 04:40 AM

    I'm having the same problem and it appears to be as of a couple of days ago. Has something changed on Googles end or Jotforms end?

    I did create my own thread but I lost the link and it's private so can't find it :/

  • Profile Image
    JotForm Support

    Answered by Charlie on October 14, 2014 at 09:35 AM

    Hi,

    The Google Spreadsheet integration works fine in my end. Can you please remove the integration, clear you form's cache and re-integrate. You can visit the links below for the guide.

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache 

    http://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet 

     

    Also, if you are still having some issues with the spreadsheet, I would like to suggest using the HTML listing report be an alternative. This report shows and updates automatically with every submission. It can be embedded on a page or a form. You can check the link below for the guide. 

    http://www.jotform.com/help/209-Create-an-HTML-Table-Listing-Report

    Let us know if this helps you.

    Thanks.

  • Profile Image

    Answered by comemphis on October 14, 2014 at 03:58 PM

    Charlie,

    I followed your advice and will have to see if it works. I use the Google integrated to run some custom scripts on the info received from Jotform so it's very important that this works. I will post back the results when I have some. Thank you.

  • Profile Image

    Answered by raul on October 14, 2014 at 05:42 PM

    Hello,

    We will await for your response.

    Thanks.