Google Spreadsheet issue on submissions

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    comemphis
    Asked on October 13, 2014 at 10:18 PM

    It appears that a couple of my forms are not pushing form submissions to my integrated Google spreadsheets. One submission from yesterday was successful but another this morning was not. Has there been a recent issue with integration? Thanks for your help.

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    knoxsecsup
    Answered on October 14, 2014 at 04:40 AM

    I'm having the same problem and it appears to be as of a couple of days ago. Has something changed on Googles end or Jotforms end?

    I did create my own thread but I lost the link and it's private so can't find it :/

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    Charlie
    Answered on October 14, 2014 at 09:35 AM

    Hi,

    The Google Spreadsheet integration works fine in my end. Can you please remove the integration, clear you form's cache and re-integrate. You can visit the links below for the guide.

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache 

    http://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet 

     

    Also, if you are still having some issues with the spreadsheet, I would like to suggest using the HTML listing report be an alternative. This report shows and updates automatically with every submission. It can be embedded on a page or a form. You can check the link below for the guide. 

    http://www.jotform.com/help/209-Create-an-HTML-Table-Listing-Report

    Let us know if this helps you.

    Thanks.

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    comemphis
    Answered on October 14, 2014 at 03:58 PM

    Charlie,

    I followed your advice and will have to see if it works. I use the Google integrated to run some custom scripts on the info received from Jotform so it's very important that this works. I will post back the results when I have some. Thank you.

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    raul
    Answered on October 14, 2014 at 05:42 PM

    Hello,

    We will await for your response.

    Thanks.