What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    CloudFlare captcha check on feedback popup form

    Asked by Giftsngadgets on October 14, 2014 at 07:10 AM

    Hi there, 

     

    It seems that our form on  www.gifts-n-gadgets.co.za  has an issue from earlier this morning but I only found out now because i started tested due to not receiving any inquiries. (side button / pop up form)

    The form is showing a security check instead of the form. please see screenshot attache 

     

    Kindly assist urgently?

     

    Regards

     

    Edwin 

    Page URL:
    www.gifts-n-gadgets.co.za

    Screenshot
    side button check www
  • Profile Image
    JotForm Support

    Answered by Welvin on October 14, 2014 at 10:13 AM

    Hi Edwin,

    Based on CloudFlare's information about this security check, this happens to when your IP Address recently had bad activity online, so CloudFlare will present a challenge before you can access the website. All you need to do is to complete it and you should be able to access the form. I have also whitelisted your IP Address to our end. This should also fix it.

    Let us know if you need any further assistance.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Welvin on October 14, 2014 at 10:19 AM

    By the way, if your form users are seeing the same, then I would advise adding a note to the page where the form is currently placed about this security check. Add something that would tell them to just pass the captcha. I know this isn't convenient, but at least they would know what is the captcha is all about.

    Also, passing the captcha will help reduce the threat score associated with the IP address. If no bad activity is seen from the IP address after a two-week period, then the challenge behavior will stop against that IP address.

    Thank you!

  • Profile Image

    Answered by Giftsngadgets on October 14, 2014 at 10:24 AM

    Hi Welvin, 

     

    Thank you !

    One more issue though : The button is not showing when I use IE-11 9 not that I think that anyone still uses IE, but also not in Firefox 31.0 and that's bad. :-)  

    Any solution? 

     

    E

     

  • Profile Image
    JotForm Support

    Answered by Welvin on October 14, 2014 at 11:44 AM

    Hi Edwin,

    I moved your last issue about the feedback button into a new thread, please kindly check it here: http://www.jotform.com/answers/442807. I have already posted my reply there.

    Thank you!

  • Profile Image

    Answered by on November 05, 2014 at 12:53 PM

    f