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    Jotform on Squarespace has stopped working properly

    Asked by ReflexDigital on October 14, 2014 at 10:13 AM

    Both the Capture and imput are have stopped working recently.

    I contacted Squarespace and this is their response:

    Rick C. (Squarespace Customer Care)
    OCT 14, 2014  |  10:08AM EDT
    Hey there,

    Thanks for your message. Happy to look into this for you!

    I checked the page you referred tried to use your code into my Squarespace 6 testing account and I am afraid this is also not working there. Both the signature part you mentioned the the word Captcha functionality is not available, as highlighted on the screenshot below. Below is what I see on my end:

    http://take.ms/Sl9G3

    I tested the code you have on your page on an external source (outside Squarespace), and the option for the signature and captcha is also not working. I created a video to illustrate my test:

    http://take.ms/xjvld

    As this is a third party widget, I am afraid you will need to reach JotForm to check if there is any problem with the code they provided you and if they are facing any difficulty currently, so those functionalities is not working.

    Page URL:
    http://www.reflexdigital.com.au/account-application/

    Screenshot
    JotForm stopped working squarespace video problem source
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    Answered by Shadae on October 14, 2014 at 11:46 AM

    Hi ReflexDigital,

    I do apologize for the issue that you are experiencing with your form. To confirm, you are stating that your forms signature and captcha widget is not loading?

    After reviewing your website, I am seeing where the CAPTCHA is working correctly. However I am seeing where the signature widget is no longer displaying on the form.

    When reviewing the original form, I am seeing where the signature is loading correctly.

    Can you attempt to remove the form from the website and embed the form within your website once again. This should resolve the issue that you are experiencing. If you are still experiencing the issue, I would recommend to embed the form using the iFrame code.

    How to Get the iFrame Code

    I hope this helps, please inform us if you need further assistance.