Spam on one of my forms

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    Asked on October 14, 2014 at 03:26 PM

    I recently returned from vacation and had an email stating that I was near my submission limit for the month.  I went through all of my forms and discovered the form named "Westbury Tell A Friend" had received 9k spam submissions that are all in Japanese.  This brought me to my 10k limit and I still have 10 days left until renewal.  I have never had a problem with this on any of my forms and I have never had to use the captcha submission field.  I have disabled the form for now.  I would like these spam submissions removed from my account and want to make sure I will not be forced to upgrade to continue receiving submissions.  This issue needs to be handled immediately.  I manage over 18 property sites and all of their contact forms are set up through Jotform.   

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    Answered on October 14, 2014 at 05:48 PM

    Hi UCHAdmin,

    I do apologize for the issue that you are experiencing with receiving Spam on your forms.

    Your inquiry was addressed on this post: 

    We do ask that you only create one post for each issue that you are experiencing.

    Thank you.