Form launch is being blocked by pop up blocker.

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    Palmer_Alex
    Asked on October 05, 2022 at 06:10 PM

    Hi, we have a series of forms set up, the first one is set to link to a second jotform on completion.

    This is the first one:

    https://headinghealth.com/contact-therapy

    Which on submission should launch this one:

    https://headinghealth.jotform.com/222566971743869?form1-name[first]={name:first}&form1-name[last]={name:last}&form1-email={email}&phoneNumber={phoneNumber}&intake_id={name:first}_|_{email}

    But its getting blocked by the pop up blocker.

    Is there a way around this?

    Can we have the form submission go to a thank you page and then somehow auto launch the second form?

  • Profile Image
    Marlon
    Answered on October 05, 2022 at 11:48 PM

    Hello Alex,

    Thank you for contacting Jotform Support. I understand that you're having issues redirecting your user to the second form after submissions.

    That's probably due to the pop-up blocker addon on your browser that blocks any pop-up windows that are not on the white list. The best way to overcome that is to turn off the pop-up blocker or allow Jotform to open in a pop-up window.

    Regretfully, the pop-up settings are within the user's device security settings and there's no way to force the pop-up message to ignore the blocker.

    If this prompts on your screen again, please tick "Always allow pop-ups and redirects from ...."

    1665027581_633e4dfdc0a33_

    Give it a try and let us know if you need any help.