Conditional show element not working properly

  • Lisa_Guttman
    Answered on October 05, 2022 06:36 PM

    I created a form with a Single Choice element with 6 choices. There are 2 other Multi-Choice elements on the form. With 1 of the first elements choices, the 2 MC elements are both hidden. With 1 of the first elements choices, 1 MC element is hidden and 1 is shown. With the other 4 choices, the other MC element is hidden and 1 is shown. The problem is that one of the Multi-Choice elements is not expanding fully when it is supposed to show so you can't see the options and use the form element. I see an error warning come up when navigating between Other and State but I can't figure out what the problem is.

  • Mohammad_D JotForm Support
    Answered on October 06, 2022 12:12 AM

    Hi Lisa,

    Thanks for reaching out to Jotform Support. If you can take a screenshot of what’s happening, that will help us to understand better what’s going on. We have a guide about how to post screenshots here.

  • Lisa_Guttman
    Answered on October 06, 2022 10:23 AM

    This is all I can see of the Select State(s) multi-select element. If I re-save other conditional statements, it will switch and this one will appear correctly but the other multi-select element will look this way instead. One or the other is always like this.

    1665065954 633ee3e203baa Screenshot 2022 Screenshot 10

  • Bryan_M
    Answered on October 06, 2022 10:37 AM

    Hi Lisa,

    Thank you for getting back to us. I’ll need more time to look into this. I’ll get back to you as soon as I can.

    We appreciate your patience and understanding.

  • Bryan_M
    Answered on October 06, 2022 11:31 AM

    Hi Lisa,

    Thank you for your patience and understanding while I look into this. I cloned your form to test it and I easily replicated the issue. There is an easy fix for this, we just need to adjust the conditions that you have set up. Please always prioritize Show instead of Hide. All fields set to show with a condition are automatically hidden in the form until logic is met. Please check the screenshots below and apply these conditions to your form.

    1665069629 633ef23d8217b  Screenshot 10

    1665069660 633ef25c0a90a  Screenshot 21

    1665069686 633ef2760f1e9  Screenshot 32

    1665069726 633ef29e9dfe4  Screenshot 43

    1665069792 633ef2e0293db  Screenshot 54

    Check out the cloned form I made here. You can clone that form. Just follow this guide.

    Keep us updated and let us know if you need any more help.