Sender is not "Jotform" as before, but nothing seems to be changed

I just checked with a co-worker who was having problems with her form ( one of the ones in my test group) to see if she was having issues and her response is below.
The issue she describes below is for this form (sending secure link in case this is different. Right now it is embedded on our site in an iframe): https://secure.jotformpro.com/form/21145449676965
I don’t understand how what she said happened, as I did not change the sender email and she has no access to change that. Did you all change anything with the notification? I just checked the form and the sender email is still “ noreply@jotform.com.” I am very confused.
From my co-worker:
Mine are coming now but the “sender” now has the name for whom access is requested instead of “jotform” like before. I have a rule based on the sender name of “Jotform” which doesn’t work now.
It automatically flagged each request for follow up… cleans up my inbox but still visible and sends reminders, etc. if not “completed”. Now it doesn’t work. At least we get the emails though… that’s something.
Then and Now examples below:
Then:
[Description: cid:image007.png@01CFE7CF.3A138CC0]
Now:
[Description: cid:image008.png@01CFE7CF.3A138CC0]

I changed the ender name back to “jotform “and she received it and the rule worked in her email.
However, she provided some interesting information:
She says that sometime between 9/25 and 9/29 ( which is about the time we started testing and communicating with you about problems with some of the emails from our forms not being received) she says the sender name was changed to the employee name field and the subject was also changed to Notifier 1. Before that it said “New Submission: Omnicell User Change Request”, which is how we do many of our subject. I have a copy of the emails she used to receive that shows that if you would like to see it.
She received a bunch that were filled out between 9/25 and 9/29 at 19:41 on 9/29 (as did other form owners of different forms) and that is when she noticed the change.
I am certain I did not go in and change that and only three people have access (the form owner is not one of them) to Jotform and there is no reason they would have made that change.
I sent a link to this form as one of the problem forms that we were using as a test. Is it possible that one of your staff, in your testing process as you tried to solve the notifications issue, may have made these changes?
The good news is that this form owner is now receiving all notifications on time. This was not the case a short while ago for her and many other form owners. I am still conducting tests to see if that issue has indeed somehow resolved itself.
This issue, however, still remains a mystery.
Mark Hannah
Intranet Content Specialist
Public Relations
706.509.3253 phone | 770.905.9172 cell | 706.509.3241 fax
mhannah@floyd.org | www.floyd.org
Corporate Support Center 420 E. 2nd Ave. Suite 104, Rome GA 30161
[Description: cid:4957A3C6-D1B5-432C-9F07-6A25662A319B][Description: cid:6672845C-CF4B-4739-9E28-2589C5F45FD3][Description: cid:A06E5EF1-02C5-4509-90D2-E3C981609172][Description: cid:96249434-8188-4ACD-9DEC-63EBA516FAA2][Description: cid:C86925D8-2BCE-44D4-89C2-F04DFFA1E8E9][Description: cid:17BA105C-79DA-43D2-ADF6-D505EB393FA2]
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Well, I am not CERTAIN it has been resolved, as there are other testers who have not replied to me yet.
Also, I created a new notification per your request on another form. I did nothing to this notification as far as I can remember and no one else on our staff touched it. But if it was touched, it looked like it was during the initial testing period after we discovered the issue. But the delay she experienced in receiving notifications happened to many people not just her, so I don’t think that cause the delay. I am still trying to figure out why that happened.
So, two things I have not heard a direct reply from you about:
1. You did not adjust this notification, correct?

Mark Hannah
Intranet Content Specialist
Public Relations
706.509.3253 phone | 770.905.9172 cell | 706.509.3241 fax
mhannah@floyd.org | www.floyd.org
Corporate Support Center 420 E. 2nd Ave. Suite 104, Rome GA 30161
[Description: cid:4957A3C6-D1B5-432C-9F07-6A25662A319B][Description: cid:6672845C-CF4B-4739-9E28-2589C5F45FD3][Description: cid:A06E5EF1-02C5-4509-90D2-E3C981609172][Description: cid:96249434-8188-4ACD-9DEC-63EBA516FAA2][Description: cid:C86925D8-2BCE-44D4-89C2-F04DFFA1E8E9][Description: cid:17BA105C-79DA-43D2-ADF6-D505EB393FA2]
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