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    Captcha not working

    Asked by khathutshelopetrus on October 14, 2014 at 10:32 PM

    Good Morning

     

    All captcha are presently not working

    Page URL:
    www.geccitravels.co.za,www.kamosogroup.co.za

    forms not working all captcha
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    JotForm Support

    Answered by NeilVicente on October 15, 2014 at 07:16 AM

    The captcha on your standalone forms are working well here. Are you having issues with the embedded forms? If so, can you please share to us the exact URL where the captcha forms are embedded?

    Thanks!

  • Profile Image

    Answered by khathutshelopetrus on October 15, 2014 at 09:11 AM
    Good Afternoon
    I really appreciate your quick response on my ticket.
    The URL is www.geccitravels.co.za, re-capatcha is always uploading
    continously and therefore the users can not send the forms.
    I will really appreciate you response after checking my urls.
    Regards
    Petrus
    ...
  • Profile Image

    Answered by Shadae on October 15, 2014 at 10:14 AM

    Hi khathustshelopetrus,

    Thank you for providing us with the link to where the form is embedded.

    I inspected the site and I am seeing that the CAPTCHA on your "Book Now" form is working correctly. I am however seeing the issue that you described on your "Contacts" form.

    Could you remove the embed code from the contact pages and embed the form once again.

    Can you also try to embed the form using the iFrame Code

    I hope this helps! Please inform us if you need further assistance.