Has jotform server been down? I haven't been able to access my account or submit forms online

  • Profile Image
    rockhan6913
    Asked on September 17, 2011 at 11:28 AM

    I have been trying to access my account and also tested out my forms by submitting, but you site doesn't respond. Its "times" out and no way to access, whats the problem? Is it fixed? does this happen all the time?

  • Profile Image
    aytekin
    Answered on September 17, 2011 at 11:36 AM

    On Friday, we have been hit by a massive DDoS attack. Since we switched to a service that protects us against such attacks, our IP addresses have been changed. You probably had a DNS cache and that's why you were not able to access to our site. Do you still have this problem? 

     

  • Profile Image
    rockhan6913
    Answered on September 17, 2011 at 11:39 AM
    Its seems that I can access again, do you expect everything to be ok now?

  • Profile Image
    mliz
    Answered on September 17, 2011 at 11:51 AM

    Hi,

    It has been more than 24 hours since the DNS change it should be fixed
    by now.

    If you encounter any issues please let us know.

    Regards,
    Mliz