What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Has jotform server been down? I haven't been able to access my account or submit forms online

    Asked by rockhan6913 on September 17, 2011 at 11:28 AM

    I have been trying to access my account and also tested out my forms by submitting, but you site doesn't respond. Its "times" out and no way to access, whats the problem? Is it fixed? does this happen all the time?

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 17, 2011 at 11:36 AM

    On Friday, we have been hit by a massive DDoS attack. Since we switched to a service that protects us against such attacks, our IP addresses have been changed. You probably had a DNS cache and that's why you were not able to access to our site. Do you still have this problem? 


  • Profile Image

    Answered by rockhan6913 on September 17, 2011 at 11:39 AM
    Its seems that I can access again, do you expect everything to be ok now?

  • Profile Image
    JotForm Support

    Answered by mliz on September 17, 2011 at 11:51 AM


    It has been more than 24 hours since the DNS change it should be fixed
    by now.

    If you encounter any issues please let us know.