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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cant download the files uploaded on the form

    Asked by irbestudio on October 15, 2014 at 07:38 AM

    since my last 2 mails i cannot download the files uploaded on the form... now the destination files is something like that: https://jufs.s3.amazonaws.com/irbestudio/10361047540/289123343811267871/CURRICULUM%2520VITAE%25203.doc 

    and the page sais This XML file does not appear to have any style information associated with it. The document tree is shown below.

    <Message>Access Denied</Message>
    Page URL:

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    JotForm Support

    Answered by jonathan on October 15, 2014 at 09:14 AM


    It seems the file was not properly uploaded by the user. The form respondent that uploaded the file must have cut off the current submission while the upload process was still on-going.

    What I can suggest for now is to contact the form respondent and request from them to re-upload and submit the jotform http://www.jotform.com/form/10361047540 so that the file can be accessed.

    Hope this help. Inform us if issue remains.