What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    URL invalid domain

    Asked by flanby507 on October 15, 2014 at 08:10 AM

    All the support doesn't help! On the iframe all is correct! everything was working just fine until??? I never touched anything in jotform! so eventually can someone help for real???

    Thanks

    Page URL:
    www.optimumvip.com

    domain JotForm thanks all
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    JotForm Support

    Answered by ashwin_d on October 15, 2014 at 09:36 AM

    Hello flanby507,

    Please be noted that when you create a form in your account, a domain is automatically assigned to it based on your location.

    It seems my colleague already responded to you on the following thread:  http://www.jotform.com/answers/441009 

    I would suggest you to please delete the form embed code you have in your web page and use the following embed code:  

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotformeu.com/form/33497307948367" frameborder="0" style="width:100%; height:487px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>

    This should solve your issue for now. 

    I am not sure if it was working fine earlier but I am anyway reporting it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

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    JotForm Support

    Answered by liyam on October 17, 2014 at 05:31 AM

    This is now fixed.

    Please let us know if you have further questions or concerns.

    Thanks.