Cash app won't connect to link

How do I get the cash app to work with form?

Hello Admin382Admin,

Thank you for contacting Jotform support. Please make sure you have connected your Cash App integration with your Square account.

• In your Form builder, select your product list and click on the Wand Icon
• you will be redirected to the Payment Settings, click on the Gear Icon

In your Cash App Pay Integration, click on Connect via Square.

Complete the integration with Square to use the Cash App. Please note that you can only use the Cash APP via Square in U.S.

Give it a try and let us know how it goes.

I did this 4 times still not working. It’s really an inconvenience because I have clients trying to order.

Hello Doshaun,

Thanks for getting back to us. I understand how challenging and frustrating this is, but rest assured that I'm here to assist. As my colleague had previously indicated, I investigated your form and discovered that your product list is not entirely merged with the Cash app. Would you kindly complete the integration?

Once you've successfully connected. You should see a green button that says Square Connected. The result will be the same as shown in the image.

You can pay a visit to the guide again on the integration of Cash App to your form, click this link.

Please give it another go and let us know how it goes. If this happens again, we'll look into it further to see if we can figure out what's going on.

Thanks for your patience, we appreciate it.

Hi clicking the link that says open with cash app and no luck.

When hitting the green button that says open up with cash app nothing happens. You guys don't take phone calls?

This is where it gets stuck.

Hi Admin382Admin,

Thank you for getting back to us. Unfortunately, we don’t currently offer live phone support but we will do our best to help you via this thread. I checked your form and see that you have successfully completed the integration but it shows "Fetching Location". Kindly Disconnect your Square account and then Connect again, this would fix the issue.

Give it a try and let us know how it goes.

It says connected. Still nothing.

It still stops here.

Hello Admin382Admin,

Thanks for getting back to us and once again, I'm really sorry you've had to deal with this issue. As far as I can tell from looking at your current Payment Integration, your Business Location has been stuck to "Fetching locations." Please disconnect from your Square account and then reconnect to see if it resolves the problem. This would reconnect your Business location and correct it. Let me show you how:

• On the Form Builder, click on the wand icon next to your Product list field.
• Then, click the gear-like icon on the top right of your screen.
• Lastly, click the dropdown button to disconnect your current integration.

I have cleared your form cache in our servers as a precaution. Clearing forms cache can often be of great help to you in correcting previous issues that happened, your form data won't be impacted by it.

Keep us updated and let us know if you need any more help.

It's working now! When I changed it I needed to get the republished link... smh Thanks for all your help!