What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is Jotform Payment tools encrypted / SSL?

    Asked by jfairwea on October 15, 2014 at 10:00 AM
    1. that Jotform Payment tools are encrypted / SSL?
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    JotForm Support

    Answered by jonathan on October 15, 2014 at 10:37 AM


    I suggest you also review this user guide http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions. The article described how to have SSL encrypted jotform.

    If you do not use SSL encryption in your jotform, then the whole form (including the payment tool on it) is NOT SSL encrypted.

    BUT since the payment tool is integrated to 3rd party payment gateway, upon submission of the non-SSL jotofrm, the redirection to the payment gateway (i.e. Paypal) will now become SSL encrypted(https). You will noticed this in the payment screen which usually is the redirection destination. You will see that the payment screen will now be using https in its URL.

    Hope this clarify the matter. Please inform us if you need further assistance.




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    Answered by jfairwea on October 15, 2014 at 07:51 PM
    Thank you.
    I had found yesterday the tick box to secure a form. That is now active on
    my form & website.
    I understand that the paypal option redirects you to a secure site. My
    concern was with the paypal pro credit card option, the details are entered
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    JotForm Support

    Answered by Welvin on October 15, 2014 at 08:58 PM

    Paypal Pro uses the same API from Paypal. But Yes, we recommend using SSL to your form when integrating to payment tools with credit card fields or that is asking for credit card fields, like Paypal Pro or Stripe or Authorize.net.

    Thank you!