What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notifications not working

    Asked by traketo on October 15, 2014 at 10:58 AM

    they were working fine until this morning

    email notifications email
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    JotForm Support

    Answered by Charlie on October 15, 2014 at 12:19 PM

    Hi,

    Are you still having problems with the email notification?

    I would advise you to clear the form cache, http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    You can also follow the following links below for the solution to the common email problems.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

     

    I also checked the email you are using and it is not in our Bounce list. Please do check the email provider you have if there are any problems on their end.

    Let us know if after the suggested solutions doesn't work.

    Thank you.