Unable to download my forms submission

  • 2hgmaycredit
    Asked on October 6, 2022 at 3:23 PM

    Hi, my username is 2hgmaycredit (my name is Anh Le) and I'm having issue downloading a submission of a form. It's called cash discount clover station duo. I recently updated the pdf of the form. When I try to download (only one submission), nothing happens.

    Another issue I'm having is I updated another form (Clover station duo Apogee) to include the long lists of checkboxes which does show up on jotform itself when I got to edit. However, when the form is filled out, the check marks disappear. I think it's worth noting that the form I uploaded was a flattened pdf.
    Jotform Thread 4434307 Screenshot
  • Christian JotForm Support
    Replied on October 6, 2022 at 5:28 PM

    Hello Anh Le,

    Thanks for reaching out to Jotform Support. I'm sorry you're having trouble with this. Just to be sure, are you downloading the PDF copy of your form or all of the submissions in your form? Did you receive any error messages? Please let us know whether you're downloading them on a desktop, laptop, or mobile device.

    To keep the forum organized, I've moved your other question to a new thread. Check out the information here. I'll respond as soon as possible.

    Once we have a better idea of what’s going on, we’ll be able to come up with a solution.