What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Spreadsheet not updating

    Asked by L1H on October 15, 2014 at 11:57 AM

    Hello,

     

    I've run into a similar problem: The form submissions are connected to a Google spreadsheet.

    It has stopped pulling new submissions (or vice versa) several times now. Currently there is one submission which has been submitted just over 24 hours ago which does not appear in the spreadsheet. 

    I have already removed the connection and re-did it once and would prefer not to do it again since it means creating a new spreadsheet and distributing it to my team.

    Do you know what might be the cause?

    Thank you very much,

    Jonas

  • Profile Image
    JotForm Support

    Answered by KadeJM on October 15, 2014 at 01:10 PM

    I see you are having an issue with getting the google spreadsheet to update.

    In most cases the recommended fix is normally as mentioned to re-integrate with it which rebuilds the integration and its entirety.

    The problem can occur for reasons such as connection issues, changes in the google spreadsheet programming itself, modifications to it or your jotform which would cause it to become differential.

    I did some testing of this with your jotform and found it seems to be working as normal so far since currently I am unable to replicate this problem.

    Have you made any changes to your jotform? Or even your spreadsheet recently?