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I am not receiving emails from my formsAsked by bolcc on October 15, 2014 at 01:45 PM
I have some forms setup to send me emails when they are submitted. I know this works because it worked when I first set the form up. Now I can receive any emails from any of my forms not even when testing the email. I have checked my spam filter, spam box, junk box, blacklist etc. and still nothing. Can you help? Thanks,
I understand you are having issues with receiving your jotform email notifications recently.
I see on the jotform you've linked here you are using the following email addresses -Result: lgoxxx@xxxxxxxx is NOT in the bounce list Result: mjoxxx@xxxxxxxx is NOT in the bounce list Result: ambxxxxx@xxxxxxxx is NOT in the bounce list
Can you check your email history and let us know which addresses you've stopped receiving these notifications at?
When I checked it I see a few going out over the course of time to a couple different address.
I would additionally advise referring to this guide which can help aid you in resolving it.
Thanks for your help. I found the problem, the sending email was on a blacklist for the whole domain. The correct ip addressess and domain names were added to our whitelist and that fixed the problem.
That's great to hear and thank you for update. Glad to hear your issue has been resolved.