What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how long do I need to wait before I can access jotform.com?

    Asked by Joel on September 17, 2011 at 01:21 PM
    I have read your notice and see that the problems are due to a ddos attack. You said in your notice that it has been more than 24 hours now since the DNS change so it should update for everyone soon. Obviously the DNS change has not updated for me yet. How much longer do I need to wait?Thanks,Joel
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    JotForm Support

    Answered by mliz on September 18, 2011 at 02:36 AM

    Hi Joel,

    It may take time for the DNS Cache to clear at the ISP level
    depending on their TTL  values  default of 24-48 hours are typical.

    Until your DNS cache is cleared:
    1. Use www.jotform.net to access your account
    2. Use form.jotform.com to link to your forms.

    Regards,
    Mliz