Order Summary shows wrong results in the submission.

  • bewkeziah
    Asked on October 7, 2022 at 10:39 AM

    Hello Jotform Team :) ,

    Hello, when I tested out a form submission, it gave me wrong results in the submission spot. I selected multiple different card selections, but in the summary, it showed that this person ordered only one type of card. Please help me troubleshoot.

    Thank you so much,

    Keziah

    Jotform Thread 4436854 Screenshot
  • Manilene JotForm Support
    Replied on October 7, 2022 at 11:13 AM

    Hi bewkeziah,

    Thanks for contacting Jotform Support. I'm sorry you're having this issue. I sent a test submission and did replicate the issue. I also selected different items, but it's possible that the configuration of the Product List needs polishing. I added a name for each of the HBD card to categorize them accordingly.

    1665156793 634046b9854fa  Screenshot 10

    This is how it looked like when I sent another test submission.

    1665156960 634047606ba17  Screenshot 21

    Give it another try and let us know if you have any more questions.

  • bewkeziah
    Replied on October 7, 2022 at 3:19 PM

    Yes, the problem is that on the response, it shows the same picture for each selection. Do you know how to solve that? It should have a different picture for each one.

  • Manilene JotForm Support
    Replied on October 7, 2022 at 4:38 PM

    Hi bewkeziah,

    Thanks for getting back to us. Please allow me a bit more time to look into this. I will get back to you on this thread as soon as I have an update.

    I appreciate your patience.

  • Manilene JotForm Support
    Replied on October 10, 2022 at 12:23 PM

    Hi bewkeziah,

    Thanks for your patience while we looked into this. Please inject the following custom CSS code into your form. Also, please see my screencast below for your reference:

    span.form-product-item .form-product-container .form-product-details > b >span[data-wrapper-react=true] {
        padding-top: 8px !important;
    }

    1665418965 634446d5b7a8b Animation 1 Screenshot 10 You can check out this demo form and decide which name you would like to input for each product design.

    Please give it a try and let us know if you have any more questions.