What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Where is your online chat? Need help to make email notifier work.

    Asked by patpituladesign on October 15, 2014 at 04:37 PM


    No matter what I do, the email responder does not send a message to my verified or any other email address. The tutorial is different than what can be selected on the actual form.

    I need to get this working now!  Where is your chat? You need to have that feature in place 24/7.

    Also, the phone field displays funky. This was not the case when I used this before










    Page URL:

  • Profile Image

    Answered by Shadae on October 15, 2014 at 06:17 PM

    Hi Pat,

    I do apologize for the issue that you are experiencing regarding setting up your email notification email.

    We are currently working on having the Live Chat feature in place between 9 AM - 5 PM, that however has not yet been implemented. Due to the high volumes in the forum the option is not currently available, however we will reopen it as soon as we can.

    As it regards to your email notifications, if you using the "Test Email" option to check the email, that will go to the default email on your account and not to the email placed on the notifications. If you sent any test emails, they would be sent to design@patpitula.com 

    To test your email notification, a test submission would need to be done.

    I have checked the current notification that you have set-up and it has been set-up correctly.

    I also checked greg@texturehairdesign.com see if it is on a bounce list and it is not. You should be able to receive the submissions email at that email address.

    If you are still having an issue, please remove the current notification and recreate it.

    I hope this helps! I moved your post regarding your phone number field to a new thread: http://www.jotform.com/answers/443890 

    It will be addressed there.

    Please inform us if you need additional assistance.