Issues with receiving forms from certain users

Hello.  There seems to be some sort of issue with some jotforms not forwarding to our designated email address.  From what we can see, for some reason users who fill out a form and has an AOL email account receives the automated response but the form does not end up in our designated email depot.  Please let us know if you have any know issue similar to this. 

 

Zahed Ali

VP Community Inspection Services

703-574-2553 ext. 100

Thank you for contacting us.

I have checked a 'HOA Response Form' jotform, and it seems that the messages are being sent to the specified @gmail recipient. Please check your email logs through Account History page:

https://www.jotform.com/myaccount/history

You might also need to check the Spam folder via Google Webmail:

https://mail.google.com

If you need any further assistance on this, please let us know. We will be happy to help.

We have already trouble shot this issue. When a user fills out the form and use an AOL email address as their email , the form does not forward to our email depot. We are aware it shows up in the jotform account history area.
This is some sort of bug. Please deep dive into this issue further.
Zahed Ali
VP-Community Inspection Services
...

Hi Zahed,

You have noreply@jotform.com as the sender email of the form "CIS - Homeowners Association Information Form" and I think AOL address is not the reason why you didn't receive the notification email.

I've clone your form and made a test to it, and I received it to my Gmail Address. Please take a look at the following screenshot:

Maybe you need to whitelist or add noreply@jotform.com to your safe sender list. Are you using a mail client for reading your emails sent through your Gmail Address? Would you mind checking mail.google.com spam folder to see if the emails are there? From there, you should be able to mark all emails from Jotform as not-spam (just in case they are into the spam folder).

Thank you!

The form that we are having issues with is CIS Response Form. We are receiving the forms in a GMAIL account. I checked the SPAM folder and did not see those forms in the SPAM folder.
Again, for some reason when I input an AOL address in the user’s email field (can be real or fictitious), the form does not come through. All other forms come through instantly. Please look into this form and let us know what you find out. Zahed
...

Hi Zahed,

You have NO sender Email for CIS Response Form. This would affect the delivery of the email notification. This is your current settings:

Please make sure to select, the default options are noreply@jotform.com and noreply@formresponse.com. If you want to add your own sender email, you can do so by using any of the following methods:

https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

Adding the sender email should also fix the issue. If not, please update us here. You may wonder why the rest are working. Yes, they do, but eventually, our system will detect it and put your email address to our bounce list. This will cause you not to receive any emails from your forms. Sender Email is very important in the settings.

Thank you!

By the way, I've cloned your form and made a test to it. All fine, still. Here's a screenshot.

Of course, with the default sender email as noreply@jotform.com.

Thank you!