Form ID did not match error when Submitting Form

  • jettogo
    Asked on October 15, 2014 at 5:34 PM

    I can complete my form, including additional pages, but when I submit, the pages cannot be displayed and the submission failes.

    Page URL: http://www.jotform.com/form/12393933329
  • jettogo
    Replied on October 16, 2014 at 10:47 AM

    Thanks for your response.  I tried it again and upon submission I still get the page cannot be displayed.  The form is not embedded.  It is launched as a new window from our website to the URL provided above.

  • jettogo
    Replied on October 16, 2014 at 5:36 PM

    Same issue before and after clearing the form cache.  However, afterward, it still presents the page cannot be displayed, it eventually presents the following error.

    Error
    Form ID did not match. Form ID: Form Name: 12393933329
  • Kiran Support Team Lead
    Replied on October 16, 2014 at 6:24 PM

    I am not able to replicate the issue and I was able to send a test submission without any issues at my end. Also, as I check the submissions I notice a few submissions in between Shadae's test submission and mine. This could be the issue with browser's cache. Could you try clearing the browser's cache by following the instructions provided in the guide below to resolve the issue.

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache 

    Please get back to us if the issue still persists. We will be happy to look into this issue further.

    Thank you!!