What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I forgot my password and the "Forgot Password" link doesn't work

    Asked by Michael on October 15, 2014 at 05:40 PM

     the "Forgot Password" link doesn't work: I fill in my email address (see above), but I never receive anything from you.

    I need to send a flyer out soon, so I'd appreciate your help!

     

    Thanks very much something.

     

    Michael

    forgot password doesn't work and fill thanks
  • Profile Image

    Answered by raul on October 15, 2014 at 06:26 PM

    Hello,

    I've checked our mail logs and your address (info@webmagicdesign.net) showed up in the bounce list for the reason below:

    Reason(s) : smtp;550 5.1.1 <info@webmagicdesign.net> - 198.2.128.135 has sent to too many recipients this hour. IB607

    Please add noreply@jotform.com to your contacts list and also ask your email service provider to whitelist our IP addresses.

    Please let us know if you need further assistance.

    Thanks.