I forgot my password and the "Forgot Password" link doesn't work

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    Michael
    Asked on October 15, 2014 at 05:40 PM

     the "Forgot Password" link doesn't work: I fill in my email address (see above), but I never receive anything from you.

    I need to send a flyer out soon, so I'd appreciate your help!

     

    Thanks very much something.

     

    Michael

  • Profile Image
    raul
    Answered on October 15, 2014 at 06:26 PM

    Hello,

    I've checked our mail logs and your address (info@webmagicdesign.net) showed up in the bounce list for the reason below:

    Reason(s) : smtp;550 5.1.1 <info@webmagicdesign.net> - 198.2.128.135 has sent to too many recipients this hour. IB607

    Please add noreply@jotform.com to your contacts list and also ask your email service provider to whitelist our IP addresses.

    Please let us know if you need further assistance.

    Thanks.