What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Receiving only few of file uploads into submissions

    Asked by bklein on October 15, 2014 at 05:57 PM
    I am now running into another issue in that all of my file uploads and are not coming through on the form. I upload attachments on every screen requested but they don’t show up on my submission email, only some of them do…. Is there a limit that I need to change? I have it set up to send all the files to my Dropbox account.
    Britt Klein
    North East ISD - Physical Education & Health
    Research, Technology & Financial Coordinator
    12002 Jones-Maltsberger
    San Antonio, TX 78216
    Email: bklein@neisd.net •Phone: (210) 356-6919 7Fax: (210) 491-6135
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    JotForm Support

    Answered by Kiran on October 15, 2014 at 06:09 PM

    I see that you are having more upload boxes on the JotForm. It is supported to have only 25 upload boxes on each form. This is the reason that you are receiving only files with first upload fields into the submissions and rest of the file uploads are ignored.

    As a workaround, you may enable Allow Multiple option for file upload field so that you can reduce the number of file upload fields.


    Hope this information helps. Please let us know if you have any other questions. We will be happy to help.

    Thank you.