What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Help! All My forms are missing from my website. Is this due to the DDos Attack. What can I do?

    Asked by bigpawpetcare on September 17, 2011 at 09:31 PM
    Page URL:
    https://www.bigpawpetcare.com/contactus.html

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    Answered by brx250 on September 17, 2011 at 10:51 PM

    Hi bigpawpetcare,

    We do apologize for any inconvenience this has caused you.

    We had to change the DNS IP addresses because of DDoS attacks. The old IP address is probably cached on your end. Until your DNS cache is cleared:

    1. Use www.jotform.net to access your account
    2. Use http://form.jotform.com or http://www.jotform.net to link to your forms.

    Your patience is greatly appreciated. Thank you for using JotForm.

    _____________________________________________     

    Albert  JotForm Support   

     

     

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    Answered by bigpawpetcare on September 17, 2011 at 10:55 PM
    So I am using http instead of https and it is working but giving the client warnings about unencrypted data..... will this update on its own so I can change the form link back to https?




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    JotForm Founder

    Answered by aytekin on September 17, 2011 at 11:03 PM

    https://www.jotform.com will be temporarily unavailable since we moved this domain to a service that protects us agains DDoS attacks, but they cannot issue new SSL certificate temporarily because of a problem with their certificate authority. So, instead we create a new SSL domain for now. Please use this instead temporarily:

    https://secure.jotform.com