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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New Form Designer: Jotform not shown in designer

    Asked by riverleasoap on October 16, 2014 at 04:08 AM

    HI there

    I am trying out your new form designer on an existing form and when I open the form the left side remains totally blank. Ie I cannot see any of the exisitng part of the form so I am unable to see what changes I am making because the only time i get to see the form in total is when I click preview.

    There must be some sort of a problem on my side or yours. What am I doing wrong?

     

    Thanks

    Page URL:
    http://www.jotform.com//?formID=40193556021548

    Screenshot
    form designer new form preview
  • Profile Image

    Answered by Ben on October 16, 2014 at 09:26 AM

    Hi,

    Thank you for letting us know about this. I will forward this to our developers and they will take a look what might be the issue.

    Now from what I can see on the screenshot you are using FireFox on Windows 7. Can you please confirm this and let us know what version of FireFox you are using so that our developers can test this in the same environment.

    I would suggest checking to see if the jotform is shown for you in the other browsers such as Chrome or Opera.

    Best Regards,
    Ben

     

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    Answered by riverleasoap on October 16, 2014 at 10:31 AM
    Oh good idea I will check.
    Yes Firefox V32.0.3
    Thanks for your reply.
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    Answered by Shadae on October 16, 2014 at 12:09 PM

    Hi riverleasoap,

    Thank you for providing us with your Firefox version. This information will be passed on to our developers to look into this issue.

    Once you have checked your other browsers, can you provide us with an update as well?

    Any update regarding this issue will be posted to this thread.

    We await your update, thank you.

  • Profile Image

    Answered by riverleasoap on October 17, 2014 at 06:31 AM
    HI there

    I have just gone onto Chrome and I still cannot see an existing form.
    Just to be clear. I clicked on the existing form, went to form designer and then cannot see the form after that to make changes/ edit.

    Thanks



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    Answered by Shadae on October 17, 2014 at 09:20 AM

    Hi riverleasoap,

    Thank you for that information. I was able to replicate the issue in the Chrome browser.

    I have provided that information to our development team. Any update on the issue will be posted on this thread.

    Thank you!

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    Answered by riverleasoap on December 17, 2015 at 04:45 AM
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