What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where is your password reset function

    Asked by Chesne  on October 16, 2014 at 07:05 AM

    I found it absolutely impossible to reset my password via your website.

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    Answered by Chesne  on October 16, 2014 at 07:07 AM

    Now i am confused.. You have teh password reset on one menu and not on another?



    But not here


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    JotForm Support

    Answered by Charlie on October 16, 2014 at 10:38 AM

    Hi Chesne,

    If you forgot your password, you can receive a reset instruction by:

    1. Navigating to www.jotform.com

    2. Click the Log in panel and choose "Forgot Password"

    3. You will be then asked for the email you used when you registered here.

    4. You will then receive an email with instructions how to do a reset.


    If you are logged in, you can change the password by:

    Navigating to Account->Settings->Profile->Change/Edit the Password field


    I hope this helps. Let us know if you need further assistance.

    Thank you.