Where is your password reset function

  • Profile Image
    Chesne 
    Asked on October 16, 2014 at 07:05 AM

    I found it absolutely impossible to reset my password via your website.

  • Profile Image
    Chesne 
    Answered on October 16, 2014 at 07:07 AM

    Now i am confused.. You have teh password reset on one menu and not on another?

    here

    http://www.jotform.com/answers/444150-Where-is-your-password-reset-function#0

    But not here

    http://apps.jotform.com/

  • Profile Image
    Charlie
    Answered on October 16, 2014 at 10:38 AM

    Hi Chesne,

    If you forgot your password, you can receive a reset instruction by:

    1. Navigating to www.jotform.com

    2. Click the Log in panel and choose "Forgot Password"

    3. You will be then asked for the email you used when you registered here.

    4. You will then receive an email with instructions how to do a reset.

     

    If you are logged in, you can change the password by:

    Navigating to Account->Settings->Profile->Change/Edit the Password field

     

    I hope this helps. Let us know if you need further assistance.

    Thank you.