What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Feature Request: Email notification quick response area or button

    Asked by quehairull on October 16, 2014 at 10:03 AM

    Also, if possible, I would like to have two way conversation. Once I got notification on new submission, I like to have a responds area. Maybe some kind of button or text area to type my respond quickly in that email.


  • Profile Image

    Answered by Shadae on October 16, 2014 at 11:58 AM

    Hi quehairull,

    You can set up your email notification to give you to option to response to the email that your user provided in the form.

    Once you get the notification email, you would be able to reply directly to it and it would go directly to the email that the customer provided.

    Setting up Email Notifications.

    I hope this helps. Please inform us if you need additional assistance.