What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do we know if a support ticket has been issued and what the response is?

    Asked by adhdclinic on October 16, 2014 at 10:12 AM
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    JotForm Support

    Answered by EltonCris on October 16, 2014 at 12:02 PM


    You should receive a response on your thread once an update is available. It's either someone from the support team or developers will provide you updates on the request/bug ticket.

    Is there anything we missed so we can check? Looking from your previous tickets, it seems someone is attending your inquiries. Don't worry, as soon as we get in to your latest response, we'll do our best to provide you solution.