Any changes on the theme designer won't take effect on my form

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    ebartosh
    Asked on October 16, 2014 at 11:03 AM

    Hello,

    In my form http://form.jotformpro.com/form/42876322147962, nothing I do is updating in the preview - for example, font changes, theme colours, etc.

    When I save and view my form, the changes still have not taken effect.

    I have tried clearing my cache and browsing history on both Chrome and Internet Explorer, and nothing has helped.

    Any help would be great, thank you!

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    EltonCris
    Answered on October 16, 2014 at 12:55 PM

    Hi,

    Thanks for reporting this to us.

    I have temporarily fixed your form with the font you prefer font-family: 'Libre Baskerville';

    I have also escalated this to our developers so they can go with the further investigation. It seems the problem is specific to your form only. You will be informed here for any updates.

    Regards!

  • Profile Image
    lathemtown
    Answered on October 16, 2014 at 05:09 PM

    Just to let you know. I'm having the same problems as ebartosh. The new form designer will not change my forms.

    Thanks,

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    ebartosh
    Answered on October 24, 2014 at 05:03 PM

    Hello,

    Thank you for your help on this, do you have an update yet?

    I am still having the same problem, even when I try to clone this form.

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    Charlie
    Answered on October 24, 2014 at 06:50 PM

    Hi,

    Apologies for the delay. This has been escalated to our dev/technical team, unfortunately we don't have an update for you right now, but rest assure that I have notify them about this.

    Regards.

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    mustafa
    Answered on November 21, 2014 at 10:46 AM

    Hi,

    I just made a fix and tested your form. It seem working now. Please update this post if you have any problem. Thanks for the report and sorry for the late response.

     

    Kindest regards.